Hello,
You need to send a ticket with the banned account (same login/password). If you are using a facebook account to login, you need to log in to Allods website with this facebook account too (facebook button):
http://support.my.com/games/kbPage/9/
Be careful with false "banned account" ingame mail :
http://allods.my.com/forum/index.php?pag…&threadID=10840
Banned issues are not discussed on this forum, only the support team can answer you precisely.
Get in touch with a Community Manager if you want information about your ticket/ban.