Allods Online Forum

who wants that dragon mount?! Bring Carnifex boxes ASAP

Ohhh dont worry Allods an old game that cant even handle tickets, allods has a huge problem in handling them yet other games easily get around to all of them Even when things are hectic other game support at least send some kinda response to all the customers, Allods fails, they cant even do it. They have the worse customer service out of all games ive seen so far. I dont know why they even bother runnign a game if they cant have enough people to deal with them or anything. Let alone laucnh a broken game, unprofessionally laucnhing it while debuffs/quests/items and bosses are named place holder. and had a fail maintenance to fix it which failed ofc except changin glyphs

Quoted from "metallix6"

Are we ever going to see the Dragon Mount's?

Because I think we may have missed that sale because of the horrid way this game was run prior to RU taking control back.

As far as I know, we are before the Drake mount as well as the Mirage mount sale.
Not so long ago we had the Spiner sale, and both the mounts were introduced in RU as next.

Quoted from "xxtammyjayxx"

Ohhh dont worry Allods an old game that cant even handle tickets, allods has a huge problem in handling them yet other games easily get around to all of them Even when things are hectic other game support at least send some kinda response to all the customers, Allods fails, they cant even do it. They have the worse customer service out of all games ive seen so far. I dont know why they even bother runnign a game if they cant have enough people to deal with them or anything. Let alone laucnh a broken game, unprofessionally laucnhing it while debuffs/quests/items and bosses are named place holder. and had a fail maintenance to fix it which failed ofc except changin glyphs

As far as I'm concerned, the current allods support team is doing a way better job than the gpotato/webzen crew applied for allods they had before. There are tons of tickets from players that need to be answered and they're doing at least something to get back to almost every of them as fast as they can, much better effort than I have seen from the previous producers.

Quoted from "Luka"

Quoted from "xxtammyjayxx"

Ohhh dont worry Allods an old game that cant even handle tickets, allods has a huge problem in handling them yet other games easily get around to all of them Even when things are hectic other game support at least send some kinda response to all the customers, Allods fails, they cant even do it. They have the worse customer service out of all games ive seen so far. I dont know why they even bother runnign a game if they cant have enough people to deal with them or anything. Let alone laucnh a broken game, unprofessionally laucnhing it while debuffs/quests/items and bosses are named place holder. and had a fail maintenance to fix it which failed ofc except changin glyphs

As far as I'm concerned, the current allods support team is doing a way better job than the gpotato/webzen crew applied for allods they had before. There are tons of tickets from players that need to be answered and they're doing at least something to get back to almost every of them as fast as they can, much better effort than I have seen from the previous producers.

True, true and one more time: true

The drakes were in 4.x . 5.0 is mirage/pegasus, with doggies as prophetic card mounts. ^_^

Quoted from "DragonDrammamine"

Drake5.1 they re-drop the drake in the prophetic card's april, 1st along with new color's. 3 month's away from seeing them on our server's.

The original dragons are strongbox mounts. Also, currently we are running the exact same version as Russians. When 5.0 was released here, we got the hotfix they got the very same day. I have high hopes that 5.01 will be released at the same time on our servers as RU.

Quoted from "xxtammyjayxx"

Ohhh dont worry Allods an old game that cant even handle tickets, allods has a huge problem in handling them yet other games easily get around to all of them Even when things are hectic other game support at least send some kinda response to all the customers, Allods fails, they cant even do it. They have the worse customer service out of all games ive seen so far. I dont know why they even bother runnign a game if they cant have enough people to deal with them or anything. Let alone laucnh a broken game, unprofessionally laucnhing it while debuffs/quests/items and bosses are named place holder. and had a fail maintenance to fix it which failed ofc except changin glyphs

How many games have you played? I only know 2 companies which have fast customer support ArenaNet and Blizzard (had 8 years ago, not sure how it's now)

When I played Tera EU, I had to wait 4-5 weeks for a response to a ticket which asked for more information and than another 4-5 weeks for them to solve it Ping was 100-140 even though server was in EU. Runes of Magic another horrible support also for almost a year most quests were on Chinese for EU version. I can keep on going with bugs, not banning exploiters, etc.. for many games....

Don't forget most of what you said is during Gpotato times, so far I'm very happy with mail.RU. They are faster with merges and maintenance, servers seem faster especially considering the population is a lot bigger now, also the new radient boxes seem to have a much better drop rate than Gpotato. Keep in mind they had to move everything to their servers and develop a new community website from scratch.

So please before making such statements try and get more information or experince.

Quoted from "Barut"

Quoted from "xxtammyjayxx"

Ohhh dont worry Allods an old game that cant even handle tickets, allods has a huge problem in handling them yet other games easily get around to all of them Even when things are hectic other game support at least send some kinda response to all the customers, Allods fails, they cant even do it. They have the worse customer service out of all games ive seen so far. I dont know why they even bother runnign a game if they cant have enough people to deal with them or anything. Let alone laucnh a broken game, unprofessionally laucnhing it while debuffs/quests/items and bosses are named place holder. and had a fail maintenance to fix it which failed ofc except changin glyphs

How many games have you played? I only know 2 companies which have fast customer support ArenaNet and Blizzard (had 8 years ago, not sure how it's now)

When I played Tera EU, I had to wait 4-5 weeks for a response to a ticket which asked for more information and than another 4-5 weeks for them to solve it Ping was 100-140 even though server was in EU. Runes of Magic another horrible support also for almost a year most quests were on Chinese for EU version. I can keep on going with bugs, not banning exploiters, etc.. for many games....

Don't forget most of what you said is during Gpotato times, so far I'm very happy with mail.RU. They are faster with merges and maintenance, servers seem faster especially considering the population is a lot bigger now, also the new radient boxes seem to have a much better drop rate than Gpotato. Keep in mind they had to move everything to their servers and develop a new community website from scratch.

So please before making such statements try and get more information or experince.

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