Account Recovery

14. 06. 2014, 10:50

Zer0F

Débutant

Messages: 5

Account Recovery

Hello, I'm currently in the middle of an account recovery case with the support. I was told they'd have my account back within several days. I have now waited 12 days without any response of any kind.

I'd really like to know what's happening right now? Since waiting a total of 21 days is way too much to keep customers happy. And you'd therefore lose very many players.

Haut de la page

14. 06. 2014, 12:46

Lioo

Professionnel

Messages: 670

Localisation: New York, NY

Travail: Software Developer, Allods Online Moderator, Cloud Pirates Moderator

can you pls pn me the ticked id number? Then we`ll check the status for you.

• Forum Code Of Conduct • General Game Rules • Account Ownership Rules • Support Staff •

• Subscribe to my Gaming or Anime YouTube Channel • Visit me on MAL •

Haut de la page

14. 06. 2014, 16:32

user_2430358

Débutant

Messages: 2

I am having problems also. Old NA account is bound but zero characters, Not getting any response to my ticket and am really wanting to get this resolved so I can play again. Have too much money tied up in my characters to be sitting here waiting for days. Ticket number is :

FZO-191-86676 Thank you to whoever can help me with this!!

Haut de la page

14. 06. 2014, 16:55

Gladia

Maître

Messages: 2 420

Hello,

Community Managers can ask Allods Team about your request.
Feel free to send your CM a private message with a brief description of your request, and your ticket number.

Wraith02 is the CM for the EN community
Fayne is the CM for the DE community
Reira is the CM for the FR community
Drakdish is the CM for the TR community

Bear in mind that they are Communtiy Managers, and not the Customer Support itself

Allods Online Discord
Check out the community chat
Choose EU in #language chan
----
Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language