Hello,
In that case, when everything is down, you can try to let a message in the chatbox on the Guild Portal :
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http://guilds.en.allods.com/ for the EN one
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http://guildes.fr.allods.com/ for the FR one (the one i'm on several time a day)
Those websites are on a different server than game servers and official websites, so if everything on official part goes down, there's a chance that Guild Portal still works. You may find some of the mods connected, they can relay important information like this to Community Managers.
About yesterday, i heard about this issue very late in the night (@1:00 AM CEST this morning), and it went back to normal half an hour later.
We don't know what happened.