Quoted from "Richardcol" Definitly you will not get it back by posting your problem in the forum. You have to write a ticket to support and wait for answer. I send the message alreary. They sad that they have technical limitations, but it's very strangely. For what need technical support yet?
I wanted to re-create the reincarnation of the Aed, but now I lost that opportunity. Can I somehow get the spark of Aed by mail? Or point finger to me for help?