Problem with login. No verification mail.

101

Thursday, March 20th 2014, 2:56pm

Dragagon_old

Unregistered

No email, no instructions. Why play game when you can wait eternity for any chance to play.

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102

Thursday, March 20th 2014, 3:03pm

Sati

Beginner

Posts: 3

Did anyone manage to get their characters back?.........................

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103

Thursday, March 20th 2014, 3:10pm

Dragagon_old

Unregistered

not jet

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104

Thursday, March 20th 2014, 3:10pm

Dragagon_old

Unregistered

my all characters gone

hi. my all characters are gone. please fix it. thank you

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105

Thursday, March 20th 2014, 3:19pm

Dragagon_old

Unregistered

This is probably an issue that has to do with the transfer..

this is a pretty big transfer, from one company to another that means that they have to transfer EVERYTHING which isnt allways easy

i would expect this login issue to last another 24-48 hours depending on how much of a problem it is however i also expect the game to act wierd for the next month or so

so should everyone else.. this isnt the usual patch update

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106

Thursday, March 20th 2014, 4:25pm

Dragagon_old

Unregistered

anyone got solution?

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107

Thursday, March 20th 2014, 4:32pm

tminawow1

Beginner

Posts: 5

how much do we need to wait? will we get our characters back? I send ticket to customer service and nothing happend...

WTF NOW!

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108

Thursday, March 20th 2014, 5:11pm

Dragagon_old

Unregistered

verify mail

same problem her no Verify mail and cant login to new page/launcher

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109

Thursday, March 20th 2014, 5:23pm

tminawow1

Beginner

Posts: 5

they wrote this on allods web site:

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.

2."My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.

I think I have 2. issue! I send ticket and now I am waiting...

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110

Thursday, March 20th 2014, 6:11pm

arkouk

Beginner

Posts: 1

i have same problem but in game i can add friends me olds characters ,are still alive

hopefully fix the problem soon (i add me olds characters to friends list whit other acount)

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111

Thursday, March 20th 2014, 6:13pm

Dhamp

Professional

Posts: 622

The characters are all alive, there's just an access control issue that they have been working on for some time now.

The accounts aren't correctly replicating - no data is lost, the user name and passwords just aren't allowing access to them.

Imagine your key breaking - your house is still there!

Have you tried turning it off and on again?

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112

Thursday, March 20th 2014, 6:54pm

Dragagon_old

Unregistered

My new info form mail AO support

"Hi

It will be ready in an hour or so. Please wait."

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113

Thursday, March 20th 2014, 7:13pm

Dragagon_old

Unregistered

where did you get this info? I didn't receive anything

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114

Thursday, March 20th 2014, 7:15pm

Dhamp

Professional

Posts: 622

Quoted from "guest"

where did you get this info? I didn't receive anything

If it's for the duplicated accounts issue, it'll be being done on a case by case basis.

Have you tried turning it off and on again?

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115

Thursday, March 20th 2014, 7:17pm

Dragagon_old

Unregistered

Oh God so what? I'll have to wait for week? month?

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116

Thursday, March 20th 2014, 7:18pm

Dhamp

Professional

Posts: 622

No, unlikely.

They are doing them by hand, but they'll probably start them all at the same time.

We are the 1% who brought this on ourselves, so we are the bottom priority of the issues around the merging process.

Have you tried turning it off and on again?

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117

Thursday, March 20th 2014, 7:36pm

Dragagon_old

Unregistered

This is just great :thumbdown:

. I got my verification mail but my address failed to verify and so I still can't log in.

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118

Thursday, March 20th 2014, 7:38pm

Dhamp

Professional

Posts: 622

Quoted from "Molinqx"

This is just great . I got my verification mail but my address failed to verify and so I still can't log in.

That's a new one!

What exactly is the error you got?

Have you tried turning it off and on again?

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119

Thursday, March 20th 2014, 7:43pm

Dragagon_old

Unregistered

Quoted from "Molinqx"

This is just great . I got my verification mail but my address failed to verify and so I still can't log in.

same here

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120

Thursday, March 20th 2014, 7:44pm

Dragagon_old

Unregistered

Ok I just found the following news on the site:
We've got two types of issues:

1. Transfer successful, but unable to login.We're working on this issue right now and will send you an email as soon as the solution is found.

2."My characters are lost" issues.Caused by accidental double registration.These cases are much rarer(about 1% of the total).If you think you encounter it, please create a ticket.We will resolve it manually.

I have some questions here: I have case 1 the transfer successful but unable to login ,do I have to create a ticket? and if I need to how to do so?
Thanks

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Allods Online Forum

my all characters gone

verify mail

Quoted from "guest"

Quoted from "Molinqx"

Quoted from "Molinqx"

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