Transfer update #5

Wednesday, March 26th 2014, 12:16pm

Professional

Dear Community,

We have heard that most accounts have been repaired or the source of error has been eliminated.

For those of you that are still having problems we have 2 possible solutions:

1) New account. Register a new my.com account and re-transfer your Gpotato account to this new account.
We have a step by step guide here if you think you might have missed a step first time: http://en.allods.com/news/transfer-update-part-3

2) DankTussnellda came across a bug that maybe some help in some cases:
On the Shard Overview where it should display your characters it shows nothing, Sometimes you can still click login. In some occasions this can bring the characters back.

Please give both of these options a try.
If neither of these work, then please contact me via PM again, and I will see what more we can do for you.

Kind regards,
-Wraith

The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
General InGame Rules|| Account Ownership Rules || Forum Code Of Conduct|| Signature Rules

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2

Wednesday, March 26th 2014, 1:16pm

Dragagon_old

Unregistered

Hi i have tried both of these methods and still no luck. I am also unable to Pm you. i have also replied to received emails 2 days ago.

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3

Wednesday, March 26th 2014, 1:34pm

rponkhs

Beginner

Posts: 6

still not working
and now I think this is getting complicated

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4

Wednesday, March 26th 2014, 1:39pm

rponkhs

Beginner

Posts: 6

Hello, rponkhs! Your gPotato ID has been already migrated to the My.com account base, if you experience any issues while log in to the game, write to support.my.com.
????
but my avatar is still gone
I was about to give up with this problem and all the notifications that never gave a clear assurance.

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5

Wednesday, March 26th 2014, 1:41pm

rponkhs

Beginner

Posts: 6

and another about what you say about the email
I never get an email from you!

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6

Wednesday, March 26th 2014, 1:43pm

rponkhs

Beginner

Posts: 6

http://en.allods.com/news/transfer-update-part-3
how i can log in on that site,
thats EU gpot site, and im from US gpot

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7

Wednesday, March 26th 2014, 1:45pm

Fischkopp

Intermediate

Posts: 224

Location: Hamburg/Germany

Quoted from "rponkhs"

http://en.allods.com/news/transfer-update-part-3
how i can log in on that site,
thats EU gpot site, and im from US gpot

US/EU is the same.

Btw: please stop spamming. You can use the EDIT Button to edit your postings.
Thanks!

Hinweis: alle von mir geposteten Bilder und Texte unterliegen meinem Copyright. Eine Weiterverarbeitung,Bearbeitung und Weiterverbreitung sind ohne mein ausdrückliches Einverständnis generell untersagt.
Ausnahmen: Hauptberufliche Mitarbeiter von my.com und Mail.ru sowie Communitymanager (aktuell Fayne)

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8

Wednesday, March 26th 2014, 1:55pm

rponkhs

Beginner

Posts: 6

uhh yeah same,
but why i cant log in there ?

while I can log in at http://en.gpotato.com/

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9

Wednesday, March 26th 2014, 1:57pm

Wraith02

Professional

Posts: 506

Quoted from "Azumria"

Hi i have tried both of these methods and still no luck. I am also unable to Pm you. i have also replied to received emails 2 days ago.

Hi Azumria,
The support is aiming to get back to everyone asap, but unsurprisingly they are very busy. As you can't PM me that complicates matters you could try emailing them again in case the evil email pixies have been stealing the mail again.

Quoted from "rponkhs"

Hello, rponkhs! Your gPotato ID has been already migrated to the My.com account base, if you experience any issues while log in to the game, write to support.my.com.
????
but my avatar is still gone
I was about to give up with this problem and all the notifications that never gave a clear assurance.

Hi Rponhks,
Did you try the 2nd option and try to login to the game even with out a character selected? for some people that does fix the issue.

Quoted from "Fischkopp"

Zitat von »rponkhs«http://en.allods.com/news/transfer-update-part-3
how i can log in on that site,
thats EU gpot site, and im from US gpot
US/EU is the same.

Thank you for clarifying that, I was just trying to find out that information for myself

The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
General InGame Rules|| Account Ownership Rules || Forum Code Of Conduct|| Signature Rules

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10

Wednesday, March 26th 2014, 2:25pm

Dragagon_old

Unregistered

I have done just that, but i wish you could actively speak to someone about the issue rather then having to wait days to receive a response.

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11

Wednesday, March 26th 2014, 2:29pm

rponkhs

Beginner

Posts: 6

i did,
I have tried everything that you recommend to restore my avatar
but all to no avail

and I can only wait and wait
I think what was said by Azumria it right you have to actively talk with us (especially those involved in this issue) so we could not just wait until when
:whistling:

This post has been edited 2 times, last edit by "rponkhs" (Mar 26th 2014, 2:39pm)

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12

Wednesday, March 26th 2014, 4:13pm

Dragagon_old

Unregistered

Quoted from "Azumria"

Azumria

Oh hey, i missed that name.

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13

Wednesday, March 26th 2014, 6:35pm

elixion

Beginner

Posts: 3

Same here

Hello,*******! Your gPotato ID has been already migrated to the My.com account base, if you experience any issues while log in to the game, write to support.my.com.

And when I try to reset my password says" Invalid email address "
And have not received any email.
What to do now?

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14

Wednesday, March 26th 2014, 7:18pm

Gladia

Master

Posts: 2,420

Hi

I would like to add the experience of one french player.
He tried a lot to make the transfer again during this week, and always had the message "Hi blablabla Your gPotato ID has been already migrated to the My.com account base etc."

The things he's done :

- get a CCleaner scan on its computer to erase any cookies or cache related to gpotato or my.com in its browsers.
- re-start its computer
- choose a brand new browser that he never used to try to transfer its gpotato account
- begin transfer again, very carefully, starting from gPotato site, dépending on your region (US or EU with FR/EN/DE/PL etc.)
- login in its gpotato account
- click on Allods Online's game menu to get the "transfer page"
--> he gets the new invitation to create an account !
- make a brand new my.Com account with a brand new email never used before to try transfering
- finish transfer, verify email
- log into the game, and finally get back its characters

I know my english is a little weird, but i hope it's clear anyway, and will help some players.

Good luck.

Allods Online Discord
Check out the community chat
Choose EU in #language chan
----
Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language

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15

Monday, April 7th 2014, 2:59am

BigBangTheory

Beginner

Posts: 1

Unable to log in after transfer

I have gone through the steps listed and transferred my account but I am unable to log in. Did I miss a step or is there something else I need to do?

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16

Monday, April 7th 2014, 4:02am

Oracle

Intermediate

Posts: 193

Location: Sarnaut

Occupation: Translator

Quoted from "BigBangTheory"

I have gone through the steps listed and transferred my account but I am unable to log in. Did I miss a step or is there something else I need to do?

If you have downloaded the new version from here, then you should be able to log in with the new my.com account that you created during the transfer. Your login ID will be the email you registered with, and the password the same as the one you chose when you transferred.