You are not logged in.

Has anyones Account ever been banned when they first purchased Crystals (bc)

Dear visitor, welcome to Allods Online Forum. If this is your first visit here, please read the Help. It explains in detail how this page works. To use all features of this page, you should consider registering. Please use the registration form, to register here or read more information about the registration process. If you are already registered, please login here.

1

Friday, June 3rd 2016, 3:07pm

Razbor

Beginner

  • "Razbor" started this thread

Posts: 10

  • Send private message

Has anyones Account ever been banned when they first purchased Crystals (bc)

So recently my account got banned, after I first purchased bc...This was my first time ever purchasing crystals and I have had my account since beta. I sent a support ticket to see why I got banned and it's because of "fraudulent payment" they don't believe that, that was my debit card that I used.


My question is has this ever happened to anyone before?


They asked for me to provide quote on quote

"To validate payments you have to provide:- photo of a document which proves your identity;
- photo of the front side of the bank card you used to effect payments;
- photo of the back side of the card where your signature is clearly seen; Please note, that we do not require CVV code area, please cover it before making a photo.
- authorization code (confirmation code your emitting bank sent you).

In case it is not possible to provide validation, you can compensate the sum of invalid payments."


So i gave them a picture of my debit card, covering the exp date and name. And the signature on the back on my license. And Additionally a screen shot of my bank saying the money was withdrawn. I believed that was enough evidence,


They reply back "please provide full size photos of aforementioned documents".......... Again I'm just curious if this has ever happened to anyone? I'd like to know their experience

2

Friday, June 3rd 2016, 4:04pm

ALLODS-ONLINE-PLAYER

Sage

Posts: 5,465

  • Send private message

its not directly related, but reading something like that make me seriously think about why someone would buy BC with creditcard instad of paysafecard... (ofc something like this should NOT happen of course!! :pinch: )
so IF i would want to buy BC i would definitely go paysafecard which is completely anonymous and thus prevents this kind of issues (keep in mind the transactionfee from PSC was removed some time ago! see http://allods.my.com/forum/index.php?pag…ad&postID=76631)

3

Friday, June 3rd 2016, 4:09pm

Razbor

Beginner

  • "Razbor" started this thread

Posts: 10

  • Send private message

yeah i recently learned haha. it was my first time ever tbh so i was a bit clueless. I def not sending them a pic of my front card, so guess it's a ban.

4

Friday, June 3rd 2016, 4:38pm

Mhuldoon

Professional

Posts: 567

Location: Galway, Ireland

  • Send private message

Hello Razbor,

Please PM me with your ticket ID and we'll look into this a little deeper. It has been known to happen on rare occasions, though once support get the details they require (assuming it's not fraudulent, of course), then the fail-safe is reverted and you can resume playing (with your goodies intact).

In the meantime, this thread will be closed as it is not suited to general chat.

Regards,
Mhul

This post has been edited 1 times, last edit by "Mhuldoon" (Jun 3rd 2016, 6:34pm)

Similar threads

Rate this thread