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The Bannings

1

23. 05. 2014, 14:55

1aussieonly

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The Bannings

It might be nice for everyone involved to know whether contact is likely from support so I'd like to suggest everyone who has had contact from allods to post here, stating:

1 - Time you communicated with my.com
2 - Methods you communicated by (e-mail, website ticket)
3 - Response received at
4 - Method response received by

Not asking for any details on what was said but if people can see a pattern to time frames, etc, it might help ease their minds a little.

Check out my Youtube channel here!

2

23. 05. 2014, 14:59

Spinecrawler

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Travail: Bez majzla i młota to ch*j nie robota!

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Is there a way to check if my account got banned without installing Allods client and logging into the game ? I don't play this game anymore but I'm curious if I got ban for whatever reason.

3

23. 05. 2014, 15:00

Nyashiro

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Localisation: Lithuania

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Yes they usually send you an email with the "reason" why you got the ban.
Blindoz
Blindos
Blintrez
And so on..

4

23. 05. 2014, 15:05

IAmGroot

Professionnel

Messages: 1 349

Localisation: Wisconsin - USA

Travail: Destoryer of all things you love

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E-mail received about banning: May 22 at 6:53AM CST.
I responded, in TICKET FORM, at 5/22/14 9:17 AM CST
The ticket was marked "Answered" today when I looked at it earlier this morning, and had received no e-mail or anything.
I sent in more information regarding my ticket at... 5/23/14 8:04 AM CST

Edit: oh and I should say that the ticket has now acquired the status "OPEN" instead of "ANSWERED" after I put in additional information.

2nd EDIT: My ticket just got marked as "IN PROGRESS" as of 9:28AM CST
^ No idea what that means...but we'll see I guess.

That's all I got for now.

This post has been edited 3 times, last edit by "Hclftw" (23.05.2014, 15:28)

6

23. 05. 2014, 15:29

Slikgraphikss

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Localisation: Botosani Romania

Travail: bartender

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i sent the tiket yesterday now when i check them saids in prgress so i think they are wrking on

7

23. 05. 2014, 15:32

Mangobaron

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Same in progress. Sent yesterday.

Phalanxx

8

23. 05. 2014, 15:32

Biromir

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Same here, Slik :)
Colin Quinn Recipe for success/dinner. 1/2 cup of brass you know whats, a tablespoon of I don't give a care, and a pound of get off my back, jack!

9

23. 05. 2014, 15:36

IAmGroot

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Messages: 1 349

Localisation: Wisconsin - USA

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BIG MOFOIN' UPDATE EVERYONE.

Go to:
http://support.my.com/games/tickets/
Login
Go to SETTINGS
and make sure BOTH OF THOSE CHECK BOXES ARE CHECKED.

I have ABSOLUTELY NO IDEA why they are not default on.

http://prntscr.com/3ltn51
^ Example SS.

10

23. 05. 2014, 15:45

aina92pl

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Localisation: Romania

Travail: Gypsy Vampire

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Mine were checked. But that is weird indeed.

And the ticket is now In progress for me as well.
Hopefully they are working on them.
Better be lucky than good ~

11

23. 05. 2014, 22:56

Scientology

Débutant

Messages: 25

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./scepsis lots of NA names here, legit bug or was it just gold from pre-merge.

12

23. 05. 2014, 23:33

1aussieonly

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Great news!!! HCL has been unbanned. Celebrate.


Check out my Youtube channel here!

13

24. 05. 2014, 00:21

Krafty

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Citation de "Hclftw"

BIG MOFOIN' UPDATE EVERYONE.

Go to:
http://support.my.com/games/tickets/
Login
Go to SETTINGS
and make sure BOTH OF THOSE CHECK BOXES ARE CHECKED.

I have ABSOLUTELY NO IDEA why they are not default on.

http://prntscr.com/3ltn51
^ Example SS.
Mine were defaulted to being on. ?(

14

24. 05. 2014, 00:30

IAmGroot

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Localisation: Wisconsin - USA

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Mine weren't for some reason.

Also.........don't fkin post that please.

15

24. 05. 2014, 08:28

Biromir

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It doesn't matter if they are on or not, the conversation you will have with support should be in the ticket itself, not through e-mail.*

*Speaks as a person who willingly has not enabled e-mail on their phone.
Colin Quinn Recipe for success/dinner. 1/2 cup of brass you know whats, a tablespoon of I don't give a care, and a pound of get off my back, jack!

16

24. 05. 2014, 09:07

kite64

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Citation de "Biromir"

It doesn't matter if they are on or not, the conversation you will have with support should be in the ticket itself, not through e-mail.*

*Speaks as a person who willingly has not enabled e-mail on their phone.
yes because they have to cater to the people who are too lazy to get up and get to a computer just to check their email....

if you're not at home then wait till you are or go to a library to check your email.

17

24. 05. 2014, 09:13

MrFox

Débutant

Messages: 40

Localisation: Sydney, Australia

Travail: Private Accountant

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Through support.my.com

Ticket Creation date
5/23/14 12:40 PM

Reply from support service
5/24/14 7:38 AM

My reply to support service
5/24/14 6:04 PM

Status atm: OPEN

I'm sure it will clear up soon if you are able to produce proof of your Gpotato purchases during the last month or so before merge to prove you made xxxx sum of gold through exchange rather then the exploit.
Assuming they still have logs from the NA server over the period of the exploit (one would think gpotato would secure some to pass over so when (right now) they investigated the matter, The ban glove would be slapping the right people.

This post has been edited 1 times, last edit by "MrFox" (24.05.2014, 09:24)

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