Allods Online Forum

Your problem is fairly low down the priority queue when there are people unable to play.

It sounds harsh, but rest assured, they will get back to you.

The support replies to every serious ticket that gets submitted.

If it has been 3 weeks since your first ticket and you have not received a response then then it is likely that you have had the same problem a number of others have and our support emails end up getting blocked between us and you.

please PM me with your registered email and I will ask for someone to check on your tickets for you.

-Wraith

What costume did u pay 139k for?
And why?

Here's the thing.

*You* don't get to decide what the resolution to your ticket is. It may not have been intentional to remove the costume.
It may be that they will return the gold but need some information before they can do so, and you haven't received the email requesting the information.

It may be that they won't refund your gold because they can't verify the trade you made, or that they will not recognise the value of the item as it was decided on between players and not the game code.

However, one thing is absolutely certain - no GM who wants to keep his or her job would just hand you that much gold without getting some pretty serious authorisation to do so.

I was not suggesting your ticket was not serious, just stating that the majority of tickets ARE responded to.

As Dhamp said, its likely the support required further information to verify the issue, which they could not get because you did not receive the email to be able to provide the additional information.

As I said in the PM, I will ask the people I have contact to to check the ticket states for us.

-Wraith

So i have an old allods account that i havent played on in about a year. Now i tryed to transfer the account from gpotato to webzen and it worked but the problem is that i used one of my old emails that i didnt know what deactivated when i made the new account info. So if a GM Could please help me out with switching the email adress that would be great because id love to get back into the game

Hello,

Citation de "user_2334628"

So if a GM Could please help me out with switching the email adress that would be great because id love to get back into the game

Only the customer support can help you directly.
Send a request to change your my.com account's email : http://support.my.com/games/kbPage/1/