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Bug Core Morpher Summoner

1

16. 06. 2014, 17:12

menzanima

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Bug Core Morpher Summoner

hi...i've a big problem...i had buy core morpher summoner, i had spent 2800 crystal for activated it and after making me choose the new items and relics the core has bugs ... now there are 2 cooldown of 29d on this core and i'm still healer. i had send 3 ticket but I have not received a reply. :(
I do not care of 2800 crystal but please reset my core morpher
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2

16. 06. 2014, 17:41

Charmie

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me neither

3

16. 06. 2014, 17:51

menzanima

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you have the same problem ?
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4

16. 06. 2014, 17:51

Charmie

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yes

5

16. 06. 2014, 17:53

menzanima

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and now ??
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6

16. 06. 2014, 17:56

menzanima

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I do not want to wait 29d
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7

16. 06. 2014, 18:19

Gladia

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Hello,

There's a lot of players with this bug. You get your core morpher on saturday i think, so it's normal that you haven't had any answer yet (saturday/sunday).
I think that you can expect some response this week.

No need to send multiple tickets, this is totally ineffective. You only clog customer support with all those requests ;).

To anyone with this bug, send one request here : http://support.my.com/games/kbPage/6/ with screenshots explaining the bug, and the approximate day and time you tried to use the core morpher (so they can investigate).
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8

17. 06. 2014, 14:43

menzanima

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4 days have passed and still no reply from support, not even to say that they are controlling
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9

17. 06. 2014, 15:44

menzanima

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BUG core morpher summoner

i've the core morpher summoner bug from saturday and i had not received any answer from support

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10

17. 06. 2014, 15:52

Discotech

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Hello, Allods online support ticket system, you need to take.
Topic of the Turkish section of the English moved to section.
.

11

17. 06. 2014, 16:07

Lioo

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Hey,
the problem is known, pls pn the support > http://support.my.com/games/kbPage/6/ (once!!)
With screenshots which explaining the bug, and the approximate day and time you tried to use the core morpher.
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12

17. 06. 2014, 18:22

Dala

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Even if they don't fix it, you will still have 6 hours to use it. :D

13

17. 06. 2014, 18:31

menzanima

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I did not spend 130 € to wait a month
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14

17. 06. 2014, 18:54

Dala

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Citation de "menzanima"

I did not spend 130 € to wait a month


130 €? Holy shit, the prices are really spinning out of control on the "free" server. That's like a year and a month of subscription.

15

17. 06. 2014, 21:20

Gladia

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Hello,

@keromerozero, @Menzanima : did you try saturday ? or sunday ?
Can you please both contact a CM with your ticket number (from your request to customer support) ?

Citation

To anyone else with this bug, send one request here : http://support.my.com/games/kbPage/6/ with screenshots explaining the bug, and the approximate day and time you tried to use the core morpher (so they can investigate).

Contact a CM with your ticket number as soon as possible, they will pass all those tickets at once to customer support, so the more tickets, the better it is to try to figure out what happened.
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16

17. 06. 2014, 21:50

Gladia

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Hello,

All messages were merged into the first topic created.
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17

18. 06. 2014, 15:36

menzanima

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Charmie said that the support he responded after 3 tickets
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18

19. 06. 2014, 05:03

SystematiX

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same problem on mage coupon
Wolfsysteme-warrior failed the class change

//Edit: Corecting the picture-sourcecode

This post has been edited 4 times, last edit by "Lioo" (20.06.2014, 13:37)

19

20. 06. 2014, 12:53

menzanima

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change color of loading ... change the character of life in the game ... and do not use five minutes to change into the core.
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20

20. 06. 2014, 15:49

Wraith02

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Hi,

If you've not already done so, please submit a support ticket.
while they cannot do much about the cool down, they should provide you with a new scroll in a week or so (so it is still usable after the cool down has expired).

If you have, and have not received a reply after a few (working) days, then please PM me the ticket ID.

-Wraith
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