My.com Account Transfer so long!!!

22. 07. 2014, 08:08

jrelcess26

Débutant

Messages: 3

Account Transfer so long!!!

Customer support is slow, almost one week still my account is not transferred. GMs please help. Thank you in advance.

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22. 07. 2014, 08:13

Gramarye

Professionnel

Messages: 596

Localisation: Behind YOU

Customer support??! WTF IS THAT?!!! Never heard of something like this...

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22. 07. 2014, 08:21

jrelcess26

Débutant

Messages: 3

People on customer support??? Means people or staff working/helping players to solve their issue. Simple statement, can't understand?

One of the responsibilities of GMs is to provide customer support. Just in case you don't know and you don't have enough knowledge.

This post has been edited 1 times, last edit by "jrelcess26" (22.07.2014, 08:51)

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22. 07. 2014, 14:38

Gwiniel

Disciple

Messages: 530

Localisation: Kuopio, Finland

Be patient. There are a lot of tickets ppl send from various reasons to customer support. They work with the issues as fast as they can but they are people too. You'll get your account transferred like everyone else has before you. I was lucky and got mine transferred within 2 days but my friend had to wait over a week. Nonetheless, she got it transferred. Just a little more patience can't do any harm.

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22. 07. 2014, 15:04

Gramarye

Professionnel

Messages: 596

Localisation: Behind YOU

Citation de "jrelcess26"

People on customer support??? Means people or staff working/helping players to solve their issue. Simple statement, can't understand?

One of the responsibilities of GMs is to provide customer support. Just in case you don't know and you don't have enough knowledge.

lol...

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22. 07. 2014, 16:16

Gladia

Maître

Messages: 2 420

Hello,

Citation de "Gramarye"

Customer support??! WTF IS THAT?!!! Never heard of something like this...

Citation de "jrelcess26"

People on customer support??? Means people or staff working/helping players to solve their issue. Simple statement, can't understand?

@jrelcess26 :

I can see Wraith02 is replying, so you'll soon know what to do in that case

.

EDIT : Oh there's no answer so i'll explain :
If you ticket took more than 7 working days to be answererd, then please send a message in PM (private message) to CM Wraith02, with your ticket's number and a brief summary of your request, and he will try to find what's happenning at the Customer Support.

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This post has been edited 2 times, last edit by "Gladia" (22.07.2014, 16:33)

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22. 07. 2014, 16:26

Gramarye

Professionnel

Messages: 596

Localisation: Behind YOU

im happy that someone got it

But honestly GM's (ppl. who are reacheable ingame) arent existing anymore. Already Gpotato started to call them CM's instead...
Anyway I enjoy it seeing 100 guys a day asking in world chat for GM

PS: thats just my definiton...

This post has been edited 1 times, last edit by "Gramarye" (22.07.2014, 17:54)

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24. 07. 2014, 11:10

Asaros

Débutant

Messages: 2

I'm already waiting more than 4 days, too.

Seriously, i'm working in an it-support company. If we let our customers wait over 2 days without any response on a ticket they would kick our asses to... well i think it's clear.
No Words, i remember the times at gpotato, nearly every ticket was answered within 32 hours...

This post has been edited 3 times, last edit by "Asaros" (24.07.2014, 17:42)

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26. 07. 2014, 08:11

jrelcess26

Débutant

Messages: 3

Damn. I sent ticket first but my brother's account got transferred before mine. WOW. My brother sent ticket 2 days after I send ticket. This is so frustrating.