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New Frontier Purchase incomplete

1

07. 08. 2014, 18:19

Cerealkiller

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Purchase incomplete

I paid for cash shop currency.. the amount has been deducted from my bank account but i have no currency. please advise
Nomnomnom

2

07. 08. 2014, 18:26

Tippotenios

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Did you use Bankcard Euro? Cause i am getting the same error as you did...No clue about what happens.... X(
Keep calm and pvp hard :thumbsup: 8)

3

07. 08. 2014, 18:28

Cerealkiller

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no bank US
Nomnomnom

4

07. 08. 2014, 18:29

Tippotenios

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Seems that they got an issue atm idk what is going on tbh xD
Keep calm and pvp hard :thumbsup: 8)

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07. 08. 2014, 18:31

Wraith02

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Please open a support ticket here: http://support.my.com/games/kbPage/10/ and provide as much information as possible and they will address the issue asap.

-Wraith
The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
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6

07. 08. 2014, 19:16

Cerealkiller

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I am waiting for transactions to show up... i made a purchase the first time but nothing happened so i thought it was my connection so i did it again and still nothing happened... i did this four times 40 minutes later 3 of the four attempts to make this purchase shows up as pendingon my bank statement i will wait another 20 minutes before i submitt this ticket. just to make sure the last attempt does not show up as pending
Nomnomnom

7

08. 08. 2014, 14:31

aina92pl

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Yesterday it worked completely fine for me.

Today, doing the same thing and it doesnt work, charged me, but no gems.
Better be lucky than good ~

8

08. 08. 2014, 14:39

darkparismo

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so there is a error i submitted a ticket for it but what time you think they need to top up mine account?

9

08. 08. 2014, 15:14

GuessItsAmber

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Citation de "Wraith02"

they will address the issue asap.

-Wraith
Is this only for CS issues because 4 days to continue questing is an awful long time to have to wait.

10

09. 08. 2014, 10:15

aina92pl

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How much longer until the Billing Team can get back to us?
Thanks in advance.
Better be lucky than good ~

11

09. 08. 2014, 16:16

darkparismo

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well its weekend so they aint work so probarly monday :S and yeah i want/need mine credits now also

12

11. 08. 2014, 09:33

darkparismo

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its monday now so i rlly hope they will have it fixed today if not atleast contact me or something.
waiting long enough now for mine credits

13

11. 08. 2014, 11:29

Wraith02

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After getting a little more info back from the support team..

In this case, it seams that the fund transfer has been blocked by the banks for some reason, the billing team has put forward the request to the banks to release the funds, once they have complied they will be able to complete the transaction and credit the crystals.

-Wraith
The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
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