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Top Up Not working?

1

02. 10. 2014, 01:12

Selodin

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  • "Selodin" started this thread

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Top Up Not working?

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,

2

02. 10. 2014, 01:56

GuessItsAmber

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Citation de "Selodin"

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,
It took me a while to get it yesterday but no where near 20 mins. :(

3

02. 10. 2014, 03:07

Oly

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Ya i know of 4-5 other people who are not receiving the Gpots after payment has been processed.

4

02. 10. 2014, 03:37

Selodin

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  • "Selodin" started this thread

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3 hours later and still nothing :( ugh! i double check the charges on my paypal and they both went through but still no crystal in the game..

5

02. 10. 2014, 04:37

hmmod

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me too 6 hours here


^
we need blue crystal before strongbox finish

:( bad

This post has been edited 1 times, last edit by "hmmod" (02.10.2014, 04:49)

6

02. 10. 2014, 08:52

Meia

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Same here bought 100 euros yesterday and still nothing

7

02. 10. 2014, 11:45

Mhuldoon

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Hey folks,

Just wanted to drop by and let you know that we're aware of the top-up issues and that billing is investigating the matter, which may (or may not) have something to do with PayPal. We'll be restoring transactions that failed over-night, and PayPal has remedied their side, so the issue should not repeat .

We'll get back to you with further information once the matter is fully resolved. Until then - Keep an eye on your ticket, and double check your in-game account once maintenance has ended.

This post has been edited 2 times, last edit by "Mhuldoon" (02.10.2014, 11:51)

8

04. 10. 2014, 14:28

bunzy

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im about to top up, is this still broken ?

This post has been edited 1 times, last edit by "Mhuldoon" (04.10.2014, 15:09)

9

04. 10. 2014, 14:53

hmmod

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Citation de "bunzy"

im about to top up, is this still broken ?
it works now

I try it :thumbsup:

This post has been edited 1 times, last edit by "Mhuldoon" (04.10.2014, 15:10)

10

04. 10. 2014, 16:26

Stankface

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Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!

11

04. 10. 2014, 16:48

bunzy

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it worked for me

12

04. 10. 2014, 19:06

hmmod

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Citation de "user_3678247"

Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!
send ticket

^ ^

13

04. 10. 2014, 19:26

GuessItsAmber

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Citation de "hmmod"

Citation de "user_3678247"

Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!
send ticket

^ ^
Mhm shore...just wait till you try to send a ticket. Only way to get them answered fast is for a Mod to see and step in.

14

04. 10. 2014, 19:29

hmmod

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they have to add other option for charge

paypal and visa not enough

especially for Arab players

15

05. 10. 2014, 00:35

GuessItsAmber

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Citation de "hmmod"

they have to add other option for charge

paypal and visa not enough

especially for Arab players
They have paysafecards too

16

05. 11. 2014, 23:43

Lockdown504

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Used Paypal and never got my crystals. =/, hopefully they come in soon.

17

06. 11. 2014, 05:53

Gladia

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Hello,

Citation de "Lockdown504"

Used Paypal and never got my crystals. =/, hopefully they come in soon.

If you receive nothing after 48h, please send a request to customer support with all informations required : http://support.my.com/games/kbPage/10/
Allods Online Discord
Check out the community chat
Choose EU in #language chan
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Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language

18

07. 11. 2014, 00:51

Push

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Citation de "GuessItsAmber"

Citation de "Selodin"

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,
It took me a while to get it yesterday but no where near 20 mins. :(



Amber, why don't you "top up" with me? ;)

over 9000 hours in MSPAINT

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