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Cant buy time for my account....

21

20. 03. 2015, 06:18

Senpai

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Having the Same issue.
KAPPA

22

20. 03. 2015, 09:03

Avozinho

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The problem is, as far as i remember, the status of account should be "inactive" and not "Status:active till 19-03-2015 20:08"

And yes, i topped up. And yes i have crystals. And yes, i tried every possible way.

Avo.

23

20. 03. 2015, 14:07

Avozinho

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So... any news, anything?

Avo.

24

20. 03. 2015, 14:21

Jinxed

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Stil...









Any information when it will fixed, Game Masters?
Jinxed-level 60

25

20. 03. 2015, 14:28

IAmGroot

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/gigglesnort

No offense, but we don't have this problem on the f2p server. :)

26

20. 03. 2015, 14:33

Avozinho

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Citation de "IAmGroot"

/gigglesnort

No offense, but we don't have this problem on the f2p server. :)

Is... is that you ALLODS ONLINE PLAYER? :D

Back to the subject...
Is there a point of opening tickets? no answer since yesterday and i doubt there will be an answer during the weekend (it's already 5:32 PM in moscow...)

Avo.

27

20. 03. 2015, 14:38

Gladia

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Hello,

The issue was reported directly to the support team, and we are waiting for a fix.
We can't help much more for the moment :/.

EDIT : you can't play, or your subscription is still active, and you can't subscribe more time ?
Allods Online Discord
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Clic sur le drapeau EU dans le canal #language

28

20. 03. 2015, 14:48

Senpai

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Citation de "Gladia"

Hello,

The issue was reported directly to the support team, and we are waiting for a fix.
We can't help much more for the moment :/.

EDIT : you can't play, or your subscription is still active, and you can't subscribe more time ?


ran out yesterday @ 12:40pm I purchased 1000 more crystals to sub for 30 days and I cannot sub.
KAPPA

29

20. 03. 2015, 14:54

IAmGroot

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Citation de "Avozinho"




Is... is that you ALLODS ONLINE PLAYER? :D


Avo.
That.......that really hurt. Screw you Avo!!!!!!!!! :cursing:

30

20. 03. 2015, 14:57

Kurtcobain

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we know that the problem is back but the IT is work on it atm
Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)

31

20. 03. 2015, 15:00

Avozinho

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Gladia,

We can't pay for subscription.
We have sufficient crystals, checked on f2p characters (topped up 1600, didn't work, then bought ingame 100 with gold, to see if with different ammount of crystals would update the database or whatever, 1700 crystals same result) .



Everytime i try to pay subscription, i get this message.

Avo.

32

20. 03. 2015, 15:05

Gladia

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Hello,

Thank you Cryy and Avo.
As Kurt said, they are currently working on fixing it.
Allods Online Discord
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Choose EU in #language chan
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Clic sur le drapeau EU dans le canal #language

33

20. 03. 2015, 15:49

Avozinho

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On a small side note. I think someone already refered to this.

If by any chance a new player goes for subscription option only, there is no way at the moment for that player to check the top-ups, transactions, etc.

He must have a f2p char, not sure if he needs to be at least level 10 to access boutique, and then can check the crystals.

Now if he has his account full of p2p characters, it's impossible for him to check it out, unless he deletes one.

Avo.

34

20. 03. 2015, 17:47

Senpai

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Citation de "Gladia"

Hello,

Thank you Cryy and Avo.
As Kurt said, they are currently working on fixing it.


ty ty hope its up today if not understandable but, would like it especially for class change auctions.
KAPPA

36

20. 03. 2015, 20:49

fedehl

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Where are my crystals ?

Hi to all, I have a really big problems. I just wanna start P2P server, bought 1.600 crystal, but when I click on the subscripcion for 60 days, says that I don't have any Crystals I have to purchase more. How is that possible? Send tickets, and Inbox to Moderators and anyone haves a answer.

Can somebody tell me what should I Do ? I don't have any character FYI

[img]https://fbcdn-sphotos-h-a.akamaihd.net/hphotos-ak-xpf1/v/t34.0-12/11082874_10203978761166237_1809228279_n.jpg?oh=edf7e0f31ec3d132f2de8c78ea10d8aa&oe=550E2219&__gda__=1426990856_a9d32e28d20951f92c1918f72eeb05c9[/img]

37

20. 03. 2015, 21:09

IAmGroot

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If I'm not mistaken...
This game forces you to get a character out of the initial leveling zone, so level 4 on the free to play server before you can actually subscribe on the p2p server.
So that could be your issue.




By the way...this is one of the silliest things ever my.com. Please remove it.

38

20. 03. 2015, 23:15

fedehl

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Got my level 4 F2P charecter, I see in the butique my 1.600 crystals but still can't purchase de 60days subscription

Citation de "IAmGroot"

If I'm not mistaken...
This game forces you to get a character out of the initial leveling zone, so level 4 on the free to play server before you can actually subscribe on the p2p server.
So that could be your issue.




By the way...this is one of the silliest things ever my.com. Please remove it.

39

21. 03. 2015, 03:25

Senpai

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if its fixed wont be till monday so i miss domi and core morph auctions
KAPPA

40

21. 03. 2015, 14:54

Jinxed

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So, it's nothing to do to make fix this issue faster, and we can only count on our customer support... I hope this guys understand how important to all p2p players to get access to p2p server.

To Game Masters: guys, may be it's sounds weird, but may be it would be possible to make free access to p2p server while it's impossible to activate subscription? I think most players will agree with me... What do you think? It would be fair for all p2p players who like this game and still wanna play... Please, thinking about it..

Jinxed-level 60

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