How to get my characters back?

21. 03. 2014, 02:24

Dragagon_old

Non enregistré

still cant get my avatars

I am having so much problems driving me nuts cant get my avatars nearly 12hrs of trying different avenues no luck i think it allods end not mine i am logged in to the new accounts have np in getting on game just my avatars are missing

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142

21. 03. 2014, 07:38

Lucha

Débutant

Messages: 2

if we are 4,410 members and less then 1% have their chars missing how come from so many hours there is no reply.....

should we assume that nothing will be done today, and week end ur team is off so only by next week u ll start working again on getting chars back to players? especially loyal, old players who put a lot of work and time and passion in their chars?

I would like to know out of this 1% how many did u fix? if not how many, tell me one "solved" case whn a player who could not see his/her chars got them back...........

If you do not give us any hope and just mention that u r working hard, u r going to lose dedicated players and have as before bad image on ur game over all internet.

U were supposed to give a better impression of this game, and make more ppl play it...................

Cant understand how u want to make money with this attitude and apparent lack of care for ur customers...........

u dont even have a chat up and running and some GMs that can communicate to ppl and show u are on the ball...

Sad and dissapointed regards.

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143

21. 03. 2014, 08:08

blodroth

Débutant

Messages: 3

I had to wait over 5 hours to get a response from them then they asked me what i wanted to do, i responded and they said mine would be fixed in the nearest hours. An hour later got a mail back said test if it works now and it did. But you need to have patience they are still working on it.

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144

21. 03. 2014, 10:06

tminawow1

Débutant

Messages: 5

is this problem with characters our fault or their?

are we going to get soe kidnd of indemnity?

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145

21. 03. 2014, 13:01

Nemesis

Apprenti

Messages: 122

Localisation: Here and There

Travail: Mod

you are not going to get anything cuz you wont get char back

same as other people that are still waiting

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146

21. 03. 2014, 15:05

Magicsocceroo

Débutant

Messages: 1

I have gone through the rage, anger, then FU allods & the world is against me as usual... probably even had that tone in my Support ticket (my apologies to the poor support person)... I realise now nothing can be done but wait so here i am waiting ... patiently.. chanelling my inner Zen. It's not working very well but i am trying. Hopefully support will get to my ticket soon.
Toon: Magicsocceroo old NA server p2p

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147

21. 03. 2014, 15:49

Argyr

Débutant

Messages: 5

Brace yourselves, week end is coming, the Allods team will prolly enjoy their days off, while the players with no chars will play other games and forgot for good of Allods..... :/

send an email at least, update ur latest news, show that u care of this community and say what is the progress.............................

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148

21. 03. 2014, 16:38

kooyanfair

Débutant

Messages: 9

no answers from support...

Citation de "CM_official"

Dear players,

Please report these issues to our support system.
http://en.allods.com/contact

We are investigating each issue.

i sent like 7 tickets and got 0 answers...i lost my characters, i m in the 2nd case probably (doble registration). i dont want to keep the new account. i just want my old North America Account with my toons back. i can give you screenshots of all my stuff if necessary. please answer me or rez my toons

NA allods ID: kooyanfair

This post has been edited 2 times, last edit by "Bitanboa" (21.03.2014, 16:53)

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149

21. 03. 2014, 16:57

Nemesis

Apprenti

Messages: 122

Localisation: Here and There

Travail: Mod

Citation de "Bitanboa"

Citation de "CM_official"

Dear players,

Please report these issues to our support system.
http://en.allods.com/contact

We are investigating each issue.

i sent like 7 tickets and got 0 answers...i lost my characters, i m in the 2nd case probably (doble registration). i dont want to keep the new account. i just want my old North America Account with my toons back. i can give you screenshots of all my stuff if necessary. please answer me or rez my toons NA allods ID: kooyanfair

You can send milion tickets like they will answer

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150

21. 03. 2014, 17:16

kooyanfair

Débutant

Messages: 9

Citation de "nemesis"

Citation de "Bitanboa"

Citation de "CM_official"

Dear players,

Please report these issues to our support system.
http://en.allods.com/contact

We are investigating each issue.

i sent like 7 tickets and got 0 answers...i lost my characters, i m in the 2nd case probably (doble registration). i dont want to keep the new account. i just want my old North America Account with my toons back. i can give you screenshots of all my stuff if necessary. please answer me or rez my toons NA allods ID: kooyanfair

You can send milion tickets like they will answer

if they automatically answered my first ticket with a "we recieved your ticket, we re on it, we ll get back to you" like gpotato used to do in north america, i wouldnt have had to send other tickets. But as the website and the accounts were buggy (403 error on the support page), i couldnt be sure they received it...

This post has been edited 1 times, last edit by "Bitanboa" (21.03.2014, 17:23)

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151

21. 03. 2014, 17:17

Nemesis

Apprenti

Messages: 122

Localisation: Here and There

Travail: Mod

Citation de "Bitanboa"

Citation de "nemesis"

Citation de "Bitanboa"

Citation de "CM_official"

Dear players,

Please report these issues to our support system.
http://en.allods.com/contact

We are investigating each issue.

i sent like 7 tickets and got 0 answers...i lost my characters, i m in the 2nd case probably (doble registration). i dont want to keep the new account. i just want my old North America Account with my toons back. i can give you screenshots of all my stuff if necessary. please answer me or rez my toons NA allods ID: kooyanfair

You can send milion tickets like they will answer

if they automated answered my first ticket with a "we recieved your ticket, we re on it, we ll get back to you" like gpotato used to do in north america, i wouldnt have had sent other tickets. But as the website and the accounts were buggy (403 error on the support page), i couldnt be sure they received it...

much pro merge

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152

22. 03. 2014, 13:47

daywalker

Débutant

Messages: 5

cant get my char yet fix mine too pls

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153

22. 03. 2014, 14:31

Noisia

Débutant

Messages: 5

can i at least get a letter when my account is fixed ? because i would like some answers sometimes seriously. it's not the first time i log into my skype and i have a pm from someone saying "CM_Official is looking for you" at 4am how can he/she/it whatever let other people know that hes looking for me but he doesnt even answers my pm's.

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154

22. 03. 2014, 14:44

Dhamp

Professionnel

Messages: 622

If you filled out the form HERE with your contact details, they will email you!

Have you tried turning it off and on again?

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155

22. 03. 2014, 15:17

Noisia

Débutant

Messages: 5

Citation de "Dhamp"

If you filled out the form HERE with your contact details, they will email you!

I did actually twice but got no reply anyways no rush it's weekend people needs to chill out

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156

22. 03. 2014, 15:29

majormokri000

Débutant

Messages: 2

Citation de "nemesis"

Dear players,

We have received complaints from many players that they are unable to get access to their avatars even after the successful transfer. We would like to let you know that we’re looking into this issue and should find the cause of the problem shortly.

Your Allods Team

get your facts right, this is NOT a successful transfer. if i lose my account on which i invested so much, there will be repercussions.

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157

22. 03. 2014, 15:46

Dhamp

Professionnel

Messages: 622

The transfer is successful, your account is sat there, with your characters on.

HOWEVER

There is another account, with the same username which is the one that is being accessed when you log in, with no characters. Computers are stupid, and this makes them go bug-flark.

Once they remove that account, everything works fine.

Have you tried turning it off and on again?