Has anyone gotten their lost characters back yet?

22. 03. 2014, 14:32

Fiaro

Débutant

Messages: 11

Has anyone gotten their lost characters back yet?

Still waiting, just wondering if anyone else has had any progress made yet.

Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

Haut de la page

22. 03. 2014, 14:38

Dhamp

Professionnel

Messages: 622

I just have.

Have you tried turning it off and on again?

Haut de la page

22. 03. 2014, 14:43

darwinx95

Débutant

Messages: 10

Mind telling us around which time/day u put in the respective ticket?
So we have some indication how far they are.

Haut de la page

22. 03. 2014, 14:44

abduhamza

Débutant

Messages: 7

I haven't. Still waiting for some help from the admins.

Haut de la page

22. 03. 2014, 14:46

Dhamp

Professionnel

Messages: 622

10pm on Wednesday, but judging by Wraith's comments, they aren't exactly following "first come, served" - they know where the conflicts are, and are working through them (I don't believe my resolution came about as a result of my ticket, judging by the change in email addresses used for ticket clarification, and then resolution confirmation)

Have you tried turning it off and on again?

Haut de la page

22. 03. 2014, 14:48

darwinx95

Débutant

Messages: 10

You mean they can see it in the database?
The mentioned 1%...

Haut de la page

22. 03. 2014, 14:50

Rejuvcl

Débutant

Messages: 15

i did get an email back from them 2 days ago about my ticket.They gave me 2 options ( keep first account or delete dublicate) or the other way around.
then i sent them back what i wanted too do. now 2 days later nothing has bee done or any respond from them, no updates no nothing.

Haut de la page

22. 03. 2014, 14:51

Dhamp

Professionnel

Messages: 622

Citation de "darwinx95"

You mean they can see it in the database?
The mentioned 1%...

Yes, it's pretty easy to check for duplicated records in a database table.

Basically, what's going on is that your username (in this case your email) is tied to two different accounts, one with your characters, one without, which makes it go bug-flark.

Have you tried turning it off and on again?

Haut de la page

22. 03. 2014, 14:52

Dhamp

Professionnel

Messages: 622

Citation de "user_1079919"

i did get an email back from them 2 days ago about my ticket.They gave me 2 options ( keep first account or delete dublicate) or the other way around.
then i sent them back what i wanted too do. now 2 days later nothing has bee done or any respond from them, no updates no nothing.

That fits with my timescales, so fingers crossed you'll be in soon.

Have you tried turning it off and on again?

Haut de la page

22. 03. 2014, 14:53

Rejuvcl

Débutant

Messages: 15

Citation de "Dhamp"

Citation de "user_1079919"

i did get an email back from them 2 days ago about my ticket.They gave me 2 options ( keep first account or delete dublicate) or the other way around.
then i sent them back what i wanted too do. now 2 days later nothing has bee done or any respond from them, no updates no nothing.

That fits with my timescales, so fingers crossed you'll be in soon.

thats good. now i got some hope

Haut de la page

22. 03. 2014, 15:00

daywalker

Débutant

Messages: 5

i am still waiting no answer yet

Haut de la page

22. 03. 2014, 15:23

Fiaro

Débutant

Messages: 11

well, it helps sooths my rage a bit knowing that i'm not the only one still stuck. Thanks all.

Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

Haut de la page

22. 03. 2014, 16:22

zkallods

Débutant

Messages: 3

How many people this game has, how big is 1%?

Haut de la page

22. 03. 2014, 16:22

Dhamp

Professionnel

Messages: 622

They were at ~180 accounts left about 12 hours ago

Have you tried turning it off and on again?

Haut de la page

22. 03. 2014, 16:24

zkallods

Débutant

Messages: 3

Citation de "Dhamp"

They were at ~180 accounts left about 12 hours ago

Thank you sir, I guess I am in that bunch... see you soon

Haut de la page

22. 03. 2014, 18:58

Cynfeirdd

Débutant

Messages: 32

Travail: Professional Procrastinator

I still haven't gotten my characters back, seems like I`ll be waiting some more.

League
-Cynfeirdd lvl 51 Bard (Inactive)
-Lustfull lvl 45 Summoner(Inactive)
-Pridefull lvl 55 Paladin

PLEASE FIX MISSING CHARACTERS

Haut de la page

22. 03. 2014, 19:06

deathandcoil

Débutant

Messages: 10

Sorry to but i want ask for somthink
1. i i made duplcate account (register on web page) on this same mail i means i can lost my character?
2.i send tick to support@my.com it correct addres ?
3.how long i just need wait for feedback?

Haut de la page

22. 03. 2014, 19:08

Dhamp

Professionnel

Messages: 622

1. It means you need to get it sorted. The characters are there, you just cant get to them

2. Fill out a formHERE

3. A piece of string. It's not clear how long at the moment, as it doesn't appear to directly link to the amount of time a ticket has been open.

Have you tried turning it off and on again?