My.com Shortage in Technical support member ? or what ?

16. 08. 2015, 14:52

PunisherSy

Disciple

Messages: 216

Shortage in Technical support member ? or what ?

so i'll jump right into the subject ... why technical support takes so long Time replying to a ticket !!
my ticket no."III-364-55840" with more than five days since the last reply !!
i remember before we merged here , from the Arabic server , their technical support were pretty good "in replying fast to tickets" maximum you will get a reply in 3 days , and we had also a live technical support , so i really think that you should improve the technical support it will make the players more satisfied

Titanium
Scout/League/F2P

Bring It On! Cuz I'm Just Gonna Grow Up In The Battle HEY !!

Timed Artifacts: The hidden value
Blanks In Chat?

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16. 08. 2015, 15:40

KenanReiz

Disciple

Messages: 203

They can be busy. You should keep calm and wait. They will answer you.

Bana ait bütün konular...

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19. 08. 2015, 14:11

IAmGroot

Professionnel

Messages: 1 349

Localisation: Wisconsin - USA

Travail: Destoryer of all things you love

Citation de "PunisherSy"

with more than five days since the last reply !!

Some wait 5 days, most wait near 30, some have waited as long as 42 days for a response.
It's the luck of the draw.

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27. 08. 2015, 21:10

susamabilgladen

Débutant

Messages: 22

Ummm question?

Why does the support staff takes so long to asnwer a quite simple questions?Low or personal or just dont care?

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28. 08. 2015, 14:50

Nemesis

Apprenti

Messages: 122

Localisation: Here and There

Travail: Mod

Hello,

It takes long because there are a lot of issues to be fixed , altho you must be aware as well that you aren't the only one person who's contacting customer support.

You can always send PM to any MOD/CM from the list http://allods.com/forum/index.php?page=Team with your ticket ID .

Cheers.

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28. 08. 2015, 15:09

IAmGroot

Professionnel

Messages: 1 349

Localisation: Wisconsin - USA

Travail: Destoryer of all things you love

You've got to be kidding me at this point...
We have been complaining about the slowness of ticket responses since my.com took over.
Please look at this:

Date of registration

Monday, March 17th 2014, 5:16pm

This is when we switched over to my.com
Like lol. It's been WELL over a year and things haven't changed.

Please view this screenshot I took after googling "how long does it take to get a ticket answered in <insert game name>"

They complain about having a ticket not responded to in 14 (fourteen) HOURS.....NOT FREAKIN' DAYS!!!!!!!!!!!!!!

Now, please hear me out, I do understand we are not <insert game name>. We do not have the population or the staff of that...but good lord...we have to start having some standards. ALL tickets should be responded to within an ABSOLUTE MAXIMUM of 7 days and an AVERAGE response time of 48-72 hours.

So.....nah, at this point......after making suggestions and requests for 17 months...I think I have little breath left to waste on trying to get something done about this.

Get to work support staff. You're losing your playerbase based on YOUR actions as well.

This post has been edited 1 times, last edit by "IAmGroot" (28.08.2015, 15:31) with the following reason: fixed typo said "our" instead of "out"

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28. 08. 2015, 18:10

arrrro

Débutant

Messages: 13

Pretty much what groot said i currently dont play the game becouse i am waiting on staff to answer me.Even in league of legends that was milion of players staff answers from around to 12 hours to 2 days max.I dont know whats wrong but i am willing to help the game grow,my friends are also waiting on tickets to play we are like a huge group of 10 players...soo yea.