Vous n’êtes pas connecté.

Characters not found

81

23. 03. 2014, 17:34

Zephrr

Débutant

Messages: 6

  • Envoyer un message privé

Varthlokker3

All good. That worked. I will try to organise all of this after things settle down a bit.

Danke

82

23. 03. 2014, 17:34

Nokiddin

Débutant

Messages: 6

  • Envoyer un message privé

I didn't merge...

I transferred each account to a separate my.com account

83

23. 03. 2014, 17:36

Dhamp

Professionnel

Messages: 622

  • Envoyer un message privé

Citation de "Nokiddin"

I transferred each account to a separate my.com account

And can you confirm the exact error message you are getting when you try and transfer your second account?

Citation de "Zephrr"

All good. That worked. I will try to organise all of this after things settle down a bit.

Danke


Glad you are sorted!
Have you tried turning it off and on again?

84

23. 03. 2014, 17:49

Nokiddin

Débutant

Messages: 6

  • Envoyer un message privé

error message

Account migration

Hello, megrimlok! Your gPotato ID has been already migrated to the My.com account base, if you experience any issues while log in to the game, write to support.my.com.

I tried the solution of creating a new email account and now when I try to login in the launcher it says my login details are incorrect (shoul I be getting any verification email - coz I didn't get one after creating the new my.com account)

85

23. 03. 2014, 17:53

Dhamp

Professionnel

Messages: 622

  • Envoyer un message privé

Hmm, odd. I think you'll need to wait on an official reply, sadly
Have you tried turning it off and on again?

86

23. 03. 2014, 18:04

Nokiddin

Débutant

Messages: 6

  • Envoyer un message privé

thanks anyway

Citation de "Dhamp"

Hmm, odd. I think you'll need to wait on an official reply, sadly

Doesn't it matter that I changed/tried to migrate to another email account?

87

23. 03. 2014, 18:09

Dhamp

Professionnel

Messages: 622

  • Envoyer un message privé

If you migrated it to a different email address than you used on gpotato, you'll need to use the new email ypu set here, yes...
Have you tried turning it off and on again?

88

24. 03. 2014, 03:43

Dragagon_old

Non enregistré

i had accidentally made a new character on my main account that my characters need to be moved to...will this screw things up?

89

24. 03. 2014, 14:41

Tutti

Débutant

Messages: 4

  • Envoyer un message privé

Citation de "wykkydj"

i had accidentally made a new character on my main account that my characters need to be moved to...will this screw things up?

almost the same...I created a new char to pass the tie until my chars would be restored...

90

24. 03. 2014, 18:08

Dragagon_old

Non enregistré

chars

will there be any compenstaion for the guys and girls that missed out ?

91

24. 03. 2014, 18:39

Dhamp

Professionnel

Messages: 622

  • Envoyer un message privé

Exactly what are you being compensated for?

Loss of a free service?

They may extend the free use of the subscription server, or some other show of global good faith, but don't expect much else.
Have you tried turning it off and on again?

92

24. 03. 2014, 19:26

Fiaro

Débutant

Messages: 11

  • Envoyer un message privé

I do wish people would stop saying that because Allods is FTP that we don't deserve any kind of customer service at all. We have all put money into this game, and even those rare people who are completely ftp are invaluable to this game. People who beg for compensation for every small thing (no comment as to whether being unable to access toons while others get ahead is a small thing or not) are admittedly annoying, but so is constantly fighting for a service we HAVE paid for.
Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

93

24. 03. 2014, 19:35

Dhamp

Professionnel

Messages: 622

  • Envoyer un message privé

Did I say you deserve no customer support?

Only that anything they offer is not compensation. You get what you pay for - a quantity of in-game currency.
Have you tried turning it off and on again?

94

24. 03. 2014, 19:40

Fiaro

Débutant

Messages: 11

  • Envoyer un message privé

A quantity of in-game currency... and if you're lucky, a game to use it in.
Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

95

24. 03. 2014, 19:41

Dhamp

Professionnel

Messages: 622

  • Envoyer un message privé

Also,to insinuate that the company is in some way not wanting to help you is insulting to the people working their asses off to come up with a solution for you. The response time is not ideal, and they will be painfully aware of that.

That is not to say that they aren't trying to help you, don't want to help you, or can't help you.

It doesn't help that at least 5 people yesterday were utterly, utterly convinced that they had the username duplication issue, but were instead trying to migrate multiple gpotato accounts to a single my.com account, which is not possible.

The best customer support requires the customer to provide as much as the agent.
Have you tried turning it off and on again?

96

24. 03. 2014, 19:43

Fiaro

Débutant

Messages: 11

  • Envoyer un message privé

I totally agree with that.
Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

97

24. 03. 2014, 19:45

Dhamp

Professionnel

Messages: 622

  • Envoyer un message privé

Citation de "Fiaro"

I totally agree with that.

Then why'd ya do it?

Don;t forget that this is a brand new technical environment, supported by a brand new team. Lets not say that we are constantly fighting to play, when the service is brand new.

It's easy to forget that this is a whole new game, when it's not.
Have you tried turning it off and on again?

98

24. 03. 2014, 19:57

Fiaro

Débutant

Messages: 11

  • Envoyer un message privé

Citation de "Dhamp"

The best customer support requires the customer to provide as much as the agent.

I agree with this.

Not sure what you mean by "it", but my initial post was simply saying I find it frustrating to be told that allods is a free service. No insult meant and none taken either.

But you're also right in saying that this is a totally new team. I'm sure that they'll want to impress us that they're better than the distributors we've had to deal with in the past, and I shouldn't let my feeling for those companies color this one. Hopefully they'll be as good as the others were bad.
Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

99

27. 03. 2014, 20:53

Dragagon_old

Non enregistré

im not found my characters

After the long wait, i tryed log in again in the game. i saw have a new update. okay game updated auto.
i try login...nothing happend.my account pass or email invalid. okay, try again with My.com lets see ..i try login again. nothing happend. my account or pass are invalid.. okay.lets try change my password.. and SUCCES!!! finally.
okay lets login in the game...and SUCCES!!! finally.

BUT WHO STOLE MY CHARACTERS??? lol i got the character creation screen and no other charcter in my account. plz solve my problem if you can .
Thank you :)

Discussions similaires

Noter cette discussion