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Problem with login. No verification mail.

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

No email, no instructions. Why play game when you can wait eternity for any chance to play.

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wcf.global.timeFormatLocalized

Sati

Anfänger

Beiträge: 3

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Did anyone manage to get their characters back?.........................

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

not jet

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

my all characters gone

hi. my all characters are gone. please fix it. thank you

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

This is probably an issue that has to do with the transfer..

this is a pretty big transfer, from one company to another that means that they have to transfer EVERYTHING which isnt allways easy

i would expect this login issue to last another 24-48 hours depending on how much of a problem it is however i also expect the game to act wierd for the next month or so

so should everyone else.. this isnt the usual patch update

106

wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

anyone got solution?

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wcf.global.timeFormatLocalized

tminawow1

Anfänger

Beiträge: 5

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how much do we need to wait? will we get our characters back? I send ticket to customer service and nothing happend...

WTF NOW!

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

verify mail

same problem her no Verify mail and cant login to new page/launcher

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wcf.global.timeFormatLocalized

tminawow1

Anfänger

Beiträge: 5

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they wrote this on allods web site:

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.

2."My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.

I think I have 2. issue! I send ticket and now I am waiting...

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wcf.global.timeFormatLocalized

arkouk

Anfänger

Beiträge: 1

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i have same problem but in game i can add friends me olds characters ,are still alive ;) hopefully fix the problem soon (i add me olds characters to friends list whit other acount)

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Dhamp

Profi

Beiträge: 622

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The characters are all alive, there's just an access control issue that they have been working on for some time now.

The accounts aren't correctly replicating - no data is lost, the user name and passwords just aren't allowing access to them.

Imagine your key breaking - your house is still there!
Have you tried turning it off and on again?

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

My new info form mail AO support

"Hi

It will be ready in an hour or so. Please wait."

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

where did you get this info? I didn't receive anything

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wcf.global.timeFormatLocalized

Dhamp

Profi

Beiträge: 622

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Zitat von »guest«

where did you get this info? I didn't receive anything

If it's for the duplicated accounts issue, it'll be being done on a case by case basis.
Have you tried turning it off and on again?

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

Oh God so what? I'll have to wait for week? month?

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wcf.global.timeFormatLocalized

Dhamp

Profi

Beiträge: 622

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No, unlikely.

They are doing them by hand, but they'll probably start them all at the same time.

We are the 1% who brought this on ourselves, so we are the bottom priority of the issues around the merging process.
Have you tried turning it off and on again?

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

This is just great :thumbdown: . I got my verification mail but my address failed to verify and so I still can't log in.

118

wcf.global.timeFormatLocalized

Dhamp

Profi

Beiträge: 622

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Zitat von »Molinqx«

This is just great :thumbdown: . I got my verification mail but my address failed to verify and so I still can't log in.

That's a new one!

What exactly is the error you got?
Have you tried turning it off and on again?

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

Zitat von »Molinqx«

This is just great :thumbdown: . I got my verification mail but my address failed to verify and so I still can't log in.
same here

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wcf.global.timeFormatLocalized

Dragagon_old

unregistriert

Ok I just found the following news on the site:
We've got two types of issues:

1. Transfer successful, but unable to login.We're working on this issue right now and will send you an email as soon as the solution is found.

2."My characters are lost" issues.Caused by accidental double registration.These cases are much rarer(about 1% of the total).If you think you encounter it, please create a ticket.We will resolve it manually.

I have some questions here: I have case 1 the transfer successful but unable to login ,do I have to create a ticket? and if I need to how to do so?
Thanks

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