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This is the sad reality.
Tickets almost always go unanswered unless you send your ticket number to a GM/CM.
Don't go making excuses for them. There is no reason too. There were no patches around the time I sent my ticket and it took 29 days to answer it. There were no merges around then either.Have a little understanding for them, they are working hard as you can see from the following video
>>>>Link<<<<
Also on 3:55 that can give you an answer about in game lags
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Jk!! Before every patch there are always some delays with tickets and they just stack up over time plus Brazilian people came not long ago and they are now fixing their stuff too plus not to mention how it will be after 5th March when we will get buggy patch![]()
Complaining here wont really help, I am sure they are not even visiting these forums anyways, instead they promoted some ppl who are active here to mods so they dont have to do this work too, so for now its just a waiting game and i wish you all good luck and hopefully you will all get answers this week or next one because after that you will be waiting much much longer.