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Has anyone gotten their lost characters back yet?

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Fiaro

Anfänger

  • »Fiaro« ist der Autor dieses Themas

Beiträge: 11

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Has anyone gotten their lost characters back yet?

Still waiting, just wondering if anyone else has had any progress made yet.
Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

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Dhamp

Profi

Beiträge: 622

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I just have.
Have you tried turning it off and on again?

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darwinx95

Anfänger

Beiträge: 10

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Mind telling us around which time/day u put in the respective ticket?
So we have some indication how far they are.

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abduhamza

Anfänger

Beiträge: 7

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I haven't. Still waiting for some help from the admins.

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Dhamp

Profi

Beiträge: 622

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10pm on Wednesday, but judging by Wraith's comments, they aren't exactly following "first come, served" - they know where the conflicts are, and are working through them (I don't believe my resolution came about as a result of my ticket, judging by the change in email addresses used for ticket clarification, and then resolution confirmation)
Have you tried turning it off and on again?

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darwinx95

Anfänger

Beiträge: 10

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You mean they can see it in the database?
The mentioned 1%...

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Rejuvcl

Anfänger

Beiträge: 15

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i did get an email back from them 2 days ago about my ticket.They gave me 2 options ( keep first account or delete dublicate) or the other way around.
then i sent them back what i wanted too do. now 2 days later nothing has bee done or any respond from them, no updates no nothing.

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Dhamp

Profi

Beiträge: 622

  • Nachricht senden

Zitat von »darwinx95«

You mean they can see it in the database?
The mentioned 1%...

Yes, it's pretty easy to check for duplicated records in a database table.

Basically, what's going on is that your username (in this case your email) is tied to two different accounts, one with your characters, one without, which makes it go bug-flark.
Have you tried turning it off and on again?

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Dhamp

Profi

Beiträge: 622

  • Nachricht senden

Zitat von »user_1079919«

i did get an email back from them 2 days ago about my ticket.They gave me 2 options ( keep first account or delete dublicate) or the other way around.
then i sent them back what i wanted too do. now 2 days later nothing has bee done or any respond from them, no updates no nothing.

That fits with my timescales, so fingers crossed you'll be in soon.
Have you tried turning it off and on again?

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Rejuvcl

Anfänger

Beiträge: 15

  • Nachricht senden

Zitat von »Dhamp«

Zitat von »user_1079919«

i did get an email back from them 2 days ago about my ticket.They gave me 2 options ( keep first account or delete dublicate) or the other way around.
then i sent them back what i wanted too do. now 2 days later nothing has bee done or any respond from them, no updates no nothing.

That fits with my timescales, so fingers crossed you'll be in soon.
thats good. now i got some hope

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daywalker

Anfänger

Beiträge: 5

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i am still waiting no answer yet

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Fiaro

Anfänger

  • »Fiaro« ist der Autor dieses Themas

Beiträge: 11

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well, it helps sooths my rage a bit knowing that i'm not the only one still stuck. Thanks all.
Fiaro the Zombie Robot Jedi & Fiora the Zombie Robot Voodoo Witch Doctor

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zkallods

Anfänger

Beiträge: 3

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How many people this game has, how big is 1%? 8)

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Dhamp

Profi

Beiträge: 622

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They were at ~180 accounts left about 12 hours ago
Have you tried turning it off and on again?

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zkallods

Anfänger

Beiträge: 3

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Zitat von »Dhamp«

They were at ~180 accounts left about 12 hours ago
Thank you sir, I guess I am in that bunch... see you soon :)

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Cynfeirdd

Anfänger

Beiträge: 32

Beruf: Professional Procrastinator

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I still haven't gotten my characters back, seems like I`ll be waiting some more.
League
-Cynfeirdd lvl 51 Bard (Inactive)
-Lustfull lvl 45 Summoner(Inactive)
-Pridefull lvl 55 Paladin

PLEASE FIX MISSING CHARACTERS

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deathandcoil

Anfänger

Beiträge: 10

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Sorry to but i want ask for somthink
1. i i made duplcate account (register on web page) on this same mail i means i can lost my character?
2.i send tick to support@my.com it correct addres ?
3.how long i just need wait for feedback?

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Dhamp

Profi

Beiträge: 622

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1. It means you need to get it sorted. The characters are there, you just cant get to them

2. Fill out a formHERE

3. A piece of string. It's not clear how long at the moment, as it doesn't appear to directly link to the amount of time a ticket has been open.
Have you tried turning it off and on again?

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Dragagon_old

unregistriert

at least some of you have gotten an email response. whereas i have gotten none

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Nemesis

Schüler

Beiträge: 122

Wohnort: Here and There

Beruf: Mod

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Zitat von »wykkydj«

at least some of you have gotten an email response. whereas i have gotten none
write a private message to CM_ official and it will be solve, because support is getting too much tickets .

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