"You do not need to transfer your account because you have never played Allods."... WTF

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Schüler

Email replyed and got confused

"According to the account information the account [falados99] wasn't logged in-game since mid 2012, that is the reason why the system is preventing you from transferring the account to Mail.ru. The transfer system is recognizing the account as not existing.
Unfortunately we are not able to investigate the issue further, as the Allods tool is not accessible from our site anymore. We can only advise you to make sure that you are choosing the correct account to transfer, should you have created more than one in the past."

Drakeos - Empire Engineer

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Dhamp

Profi

Beiträge: 622

And is that information correct?

Was that the last time that you played?
If so, you'll need to submit a ticket requesting that your account is merged by the Support team.

Have you tried turning it off and on again?

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Dylan Flemming

Schüler

Beiträge: 108

Yes the info is correct as above though ... 13/03/2012 was last time i played i think

Drakeos - Empire Engineer

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Dylan Flemming

Schüler

Beiträge: 108

*bump* i also have the payment i used on gpotato for Allods Online (when i brought gpat ponts ...) back in 13/03/2012

Drakeos - Empire Engineer

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Wraith02

Profi

Beiträge: 506

if I understand correctly, Gpotato listed your account as inactive, which for some reason blocked it from transfer.

They are saying they cannot help as they can not access the database.
I have just checked, and our support team will be able to assist you. How ever you will be asked to provide some evidence that the GpotatoID in question is indeed yours (any receipt emails like you mentioned should help, as long as it shows the GpotatoID and your email).

If you have used our contact forum and not received a response (unfortunately a number of our replies have been stolen by the Evil Email Pixies

) then I suggest you try and email them directly, this may help any responses get back to you (email providers can be strange like that =/): allods_support@corp.my.com.

If you have not received a response by mid day Monday (please be aware that the support usually does not work over the weekends), please send me a PM and I will see if i can do anything about it.

-Wraith

The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
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