Allods Online Forum

I don't think they do as I am having the same problem.

Is that a problem with new patch? I had to same issue but put in a ticket and had my crystals the next day. May want to try doing another one.

Yes, they exists.

Imagine how nice is the situations when you ask and you don't get response in expected time!

With another software product ( not a game) I have contacted the support service today. They served me, with completely false information, and I have proved it and escalated the problem. Is that situation better?

Hello,

Please bear in mind that RU does not celebrate the winter holidays the same way we do, so be mindful that while you may be back, quite a lot of staff may not be fully returned. If you have an emergency, such as a billing issue, simply create the ticket and push it forward to your respective CM should it go unanswered for an extended period (eg. 5-7 days). Time is required to investigate, in the event it is a less obvious problem (such as the server issue that was effecting small pockets of people while the rest of the server were otherwise unaffected).

Threads like this simply don't help anyone.

Regards,
Mhul

Regarding the payment issue(s):
If you have gone through the normal process and reached unsatisfactory results, please consider PM'ing your respective CM and providing them with your ticket-ID(s) on the subject so that they can be highlighted to support.

As mentioned previously - given the recent release of 8.0 and the fact that holidays don't work the same for some of our staff as they do for most of us in EU - please be mindful that delays can happen (we're only human), and seeing as the issue is effecting a minority, it is quite possible that investigations into payment-method compatibility or other factors may need to take place to pin-point any less-obvious problems, which doesn't help.

Regards,
Mhul