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First payment bonus

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Paithan

Anfänger

  • »Paithan« ist der Autor dieses Themas

Beiträge: 4

Wohnort: Hungary

  • Nachricht senden

First payment bonus

Hi!

My english is far from perfect, so I need a little explanation. I bought 1500 crystals in the boutiqe, and I thought that I receive all the bonus items, but got nothing. I checked my bag and the mail too.

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IAmGroot

Profi

Beiträge: 1 349

Wohnort: Wisconsin - USA

Beruf: Destoryer of all things you love

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Press this button, it should show that you have some premium crystals (purple crystals).

WHATEVER YOU BUY WITH THESE WILL BE BOUND TO YOUR CHARACTER.

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Paithan

Anfänger

  • »Paithan« ist der Autor dieses Themas

Beiträge: 4

Wohnort: Hungary

  • Nachricht senden

Thank You

I have the premium crystals. But in the bonus part in the boutique I was promised extra items after first payment. Like a bigger bank deposit box, dragon hide backpack, white lion mount etc.

4

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Gwiniel

Fortgeschrittener

Beiträge: 530

Wohnort: Kuopio, Finland

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Did you make your top-up via the bonus window? You don't get the bonus, if you don't open the Item Shop's bonus window and click the Buy button beneath the bonus. That will take you to Allods' top-up page where you fill the info needed and make the purchase. If you bought crystals via Item Shop top-up or manually via Allods' home page top-up, you don't get the bonuse.
New to Allods? Need few tips'n'tricks? Check ALLODS ONLINE SANCTUARY

Important guide for new players: Patronage: requirements and benefits

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Paithan

Anfänger

  • »Paithan« ist der Autor dieses Themas

Beiträge: 4

Wohnort: Hungary

  • Nachricht senden

I tried a second time. I bought the currency from the bonus part. I stil dont have the items. I am realy disappointed.

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Gladia

Meister

Beiträge: 2 420

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Hello,

This is a known issue.
You have to send a request to the customer support explaining that you didn't receive this first payment bonus (mount etc.). Give them some information about your payment method and date/time.
http://support.my.com/games/kbPage/3/

If you have no answer after 3 or 4 working days, please, get in touch with a Community Manager (Mhuldoon, Fayne, Reira, Drakdish), by private message on the forum, with your ticket ID and the subject of your request.

Regards.
Allods Online Discord
Check out the community chat
Choose EU in #language chan
----
Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language

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Paithan

Anfänger

  • »Paithan« ist der Autor dieses Themas

Beiträge: 4

Wohnort: Hungary

  • Nachricht senden

Hi!

I almost gave up hope, but 3 weeks later i got my items. :D
Thank You all for your help.

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reeah19

Fortgeschrittener

Beiträge: 334

Wohnort: Bucharest

Beruf: hydropower engineer

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wow 3 weeks :thumbdown:
Fireofdeath -70 - demonologist
Puffypuf - 65 - furball warden
Rensy - 65 - paladin
Akyrra - 70 - psionicist healer
Turquiose - 60 - bard
Springfull - 60 - mage
FoxBee - 31 warden

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