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My problem is not fixed.

1

Sunday, March 23rd 2014, 12:07am

Valheru21

Acemi

  • Konuyu başlatan "Valheru21"

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Konum: Brazil

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My problem is not fixed.

Allods Team:

Hello,

There was a problem in the authorization process which is currently fixed. But because of it your my.com has been duplicated. We cannot merge them, so there could be 2 possible ways of solving it:
1. We keep your first my.com account with gPotato account bound to it, in that case your 2nd my.com account will be deleted along with avatars created on it.
2. We keep you 2nd my.com account (duplicate) with all avatars created under it. We will remove gPotato ID from it, you’ll be able to transfer it again by creating another my.com account.

Which way suits you best?


--
i chose the first one.
After that, they sent me a message:
--


Hi

We have fixed your account. Please confirm.

--

So I went to Allods and tried to log in. But....








No character!!
I really want to play this new patch, but I really want my character back, and even with you guys saying that is fixed, but it's not!

Can somebody help me?
-Khaexea-

2

Sunday, March 23rd 2014, 12:08am

Dhamp

Profesyonel

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You'll get the fastest response by replying to their email!
Have you tried turning it off and on again?

3

Sunday, March 23rd 2014, 12:10am

Valheru21

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  • Konuyu başlatan "Valheru21"

Mesajlar: 7

Konum: Brazil

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I've sent 2 e-mails, and no answer.
I private messaged CM,
everyone said that is FIXED but it's not.
-Khaexea-

4

Sunday, March 23rd 2014, 12:12am

Dhamp

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Not receiving a reply would indicate that they are investigating further.

I recommend logging out of the game, and the client, and the forums - I had to before I could fix my username.
Have you tried turning it off and on again?

5

Sunday, March 23rd 2014, 12:25am

Dragagon_old

Misafir

click on what ever server u had chars on and let it load, 1st time when you log theres no chars in the list...

6

Sunday, March 23rd 2014, 12:27am

Dhamp

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@Sylv99 - this is a known issue caused by a duplication of our Dragon Lord's account, if he's getting the Character Creation screen, the character's aren't available to him.
Have you tried turning it off and on again?

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