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Problem with login. No verification mail.

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141

Friday, March 21st 2014, 8:31pm

elixion

Acemi

Mesajlar: 3

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Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?

142

Friday, March 21st 2014, 10:36pm

Dragagon_old

Misafir

invalid e-mail adress

Alıntı sahibi "elixion"

Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?
I have exactly the same problem, I did not know what to do and I tried reseting the password (thinking I forgot my password) but it sad that e-mail is invalid (wich cannot be). Also I can not login to anywhere (not my.com not allods.com nor game), and I did not get my verification e-mail.
I tried making new account with new e-mail adress, but when go account transfer i get a message saying that my original e-mail and username are allready merged, and to contact suport.my.com (wich i did but no response yet). :cursing:

143

Friday, March 21st 2014, 10:43pm

Dhamp

Profesyonel

Mesajlar: 622

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Alıntı sahibi "Nokiddin"

I've opened tickets for this bug that I have no toons when I login.
Would I receive some email confirming it was resolved?
How can I follow up with my open ticket?


It's been recieved, you'll recieve an email reply soon enough!


Alıntı sahibi "elixion"

Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?

Alıntı sahibi "MissMaya"

Alıntı sahibi "elixion"

Well I have other problem wen I tried to reset my password it says " Invalid email address"

Anyone have this problem too or just me ?
I have exactly the same problem, I did not know what to do and I tried reseting the password (thinking I forgot my password) but it sad that e-mail is invalid (wich cannot be). Also I can not login to anywhere (not my.com not allods.com nor game), and I did not get my verification e-mail.
I tried making new account with new e-mail adress, but when go account transfer i get a message saying that my original e-mail and username are allready merged, and to contact suport.my.com (wich i did but no response yet). :cursing:


Can you guys try logging in HERE.

DO NOT CREATE AN ACCOUNT IF YOU CANNOT
Have you tried turning it off and on again?

144

Saturday, March 22nd 2014, 10:26am

Dragagon_old

Misafir

Alıntı sahibi "user_1079170"

Can you guys try logging in HERE.

DO NOT CREATE AN ACCOUNT IF YOU CANNOT
No, it says "Error: Invalid login or password."

145

Saturday, March 22nd 2014, 12:10pm

Dhamp

Profesyonel

Mesajlar: 622

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Have you received a confirmation email?
Have you tried turning it off and on again?

146

Saturday, March 22nd 2014, 6:07pm

Dragagon_old

Misafir

Alıntı sahibi "Dhamp"

Have you received a confirmation email?
No. I still did not recieve it.

147

Saturday, March 22nd 2014, 8:26pm

Dragagon_old

Misafir

i cant login

i got the comfirmation e-mail but i cannot login to my.com (invalid pass or account) and i cant login ingame too (same error message+make sure you are in N/A server).

148

Saturday, March 22nd 2014, 8:31pm

Dhamp

Profesyonel

Mesajlar: 622

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Dewon, try resetting your password.

MissMaya - you'll need a support ticket.
Have you tried turning it off and on again?

149

Saturday, March 22nd 2014, 9:06pm

Dragagon_old

Misafir

Alıntı sahibi "Dhamp"

Dewon, try resetting your password.

MissMaya - you'll need a support ticket.
I've sent an email to this adress allods_support@corp.my.com yestarday morning with following informations:
Avatar name; Username; gpotato username and my email adress.

Also I explained to them what my problem is and what I tried to do and what I encountered, with attached screenshot of responce i got at allods.com.

If there is another way of sending a support ticket please explain me.

Thank you for your responses

150

Saturday, March 22nd 2014, 9:10pm

Dhamp

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Mesajlar: 622

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I'm not sure if that is linked to the formHERE or not - I would probably do another to be on the safe side.
Have you tried turning it off and on again?

151

Saturday, March 22nd 2014, 9:13pm

Dragagon_old

Misafir

Then I would have to sign in wich i can not. Maybe I should try with different email adress ( new account) ?

152

Saturday, March 22nd 2014, 9:19pm

Dhamp

Profesyonel

Mesajlar: 622

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Ah, good point, sorry.

Hopefully someone can confirm the support email :S
Have you tried turning it off and on again?

153

Saturday, March 22nd 2014, 9:26pm

Dragagon_old

Misafir

Alıntı sahibi "Dhamp"

Ah, good point, sorry.

Hopefully someone can confirm the support email :S

Yesterday morning I also made a ticket at allods.com, I made a new email adress and registered it to my.com and here, and send them a support ticket containimg my avatar name, username, gpotato username and original email adress.

So I hope somebody will read it eventualy and send me verification email.

Thank you for your help, you are the only one who responded to me and gave me hope.

154

Sunday, March 23rd 2014, 6:30am

Dragagon_old

Misafir

I seem to be in the same situation as a lot of other folks here in that i try to log in and i get.
Sorry, unrecognized username or password

I try and change password in case something went screwy and i get.

Invalid email address
And as far as i can tell the only E-mail about the transfer i have gotten so far is just telling me how i should go about the process of transferring my account which should have already been done.

155

Sunday, March 23rd 2014, 10:17am

Dhamp

Profesyonel

Mesajlar: 622

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Can you try and merge again, and see what happens?
Have you tried turning it off and on again?

156

Sunday, March 23rd 2014, 7:45pm

Dragagon_old

Misafir

i had tried a number of times before and i just tried again now and i get taken to a login/registration combo page and i tried punching in my log in info again and got the same result.
Sorry, unrecognized username or password

157

Sunday, March 23rd 2014, 7:54pm

Dhamp

Profesyonel

Mesajlar: 622

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Try creating a new my.com account
Have you tried turning it off and on again?

158

Sunday, March 23rd 2014, 8:05pm

Dragagon_old

Misafir

Should i use the E-mail that was intended to be transferred?
Or a different one as i have seen some losing characters due to E-mail duplication.

159

Sunday, March 23rd 2014, 8:07pm

Dhamp

Profesyonel

Mesajlar: 622

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A new email address that has not been used for any existing my.com account.
Have you tried turning it off and on again?

160

Sunday, March 23rd 2014, 8:16pm

SF2.1

Acemi

Mesajlar: 4

  • Özel mesaj gönder

Looks like making a new account worked
So what next?

Bu mesaj 1 defa düzenlendi, son düzenlemeyi yapan "SF2.1" (Mar 23rd 2014, 8:24pm)

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