Hello,
You'll find some usefull informations here about account transferring and what to do when nothing happens :
http://fr.allods.com/forum/index.php?pag…d&threadID=3952
Customer support is overload for the moment, and requests take a while to be fulfilled.
Don't hesitate to get in touch with a Community Manager.
I invite you to read and contribute to this topic too, once you'll get your account back :
http://fr.allods.com/forum/index.php?pag…d&threadID=7251
I'm closing this topic, as there's nothing more to do than send a message to a CM and wait.
PS : To change your forum username, go there :
http://en.allods.com/user and click on "Edit" tab
You'll need to log off an on again on the forum in order to see the change.