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How to get my characters back?

81

Thursday, March 20th 2014, 2:46pm

user_1079950

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The key issue is a serious matter. Being in a regular running group of Ascendancy I really don't want to be a week behind everyone else. When we get in are we going to have keys? Or watch our guildies use there's in frustration?

82

Thursday, March 20th 2014, 2:48pm

splifftime

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Hey cm_official what do you need for proof i can give u some screenshot i took before the merge of my stuff had and my nicknamein NA server was splifftime character name was splifftime too i will send u email soon with e-mail and and stuff and tell me if u want some screenshot and how i can send it thx for services

83

Thursday, March 20th 2014, 3:12pm

CM_official

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Quoted from "user_1080861"

Hey cm_official what do you need for proof i can give u some screenshot i took before the merge of my stuff had and my nicknamein NA server was splifftime character name was splifftime too i will send u email soon with e-mail and and stuff and tell me if u want some screenshot and how i can send it thx for services
Please use PM in this case. Your case is not for public discussion.

84

Thursday, March 20th 2014, 3:13pm

CM_official

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http://en.allods.com/news/maintenances/transfer-issue-update

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.
2. "My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.

85

Thursday, March 20th 2014, 3:47pm

Dragagon_old

Unregistered

Quoted from "CM_official"

http://en.allods.com/news/maintenances/transfer-issue-update

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.
2. "My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.
What do you mean with double registration? I think im the first case but i don't know. What i did was create a new account on my.com and tried to transfer my account again. The site told me that my id was already transferred though. I created a new account to see if i was having some other kind of technical difficulties to login. I can login with this new account with out problems (to my.com and game also).
I can also proof im the account owner (screenshots). What should i do? i already submitted a ticket with all my info, but there's no reply yet.
Cheers.

86

Thursday, March 20th 2014, 4:03pm

CM_official

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Quoted from "Estebanv"

Quoted from "CM_official"

http://en.allods.com/news/maintenances/transfer-issue-update

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.
2. "My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.
What do you mean with double registration? I think im the first case but i don't know. What i did was create a new account on my.com and tried to transfer my account again. The site told me that my id was already transferred though. I created a new account to see if i was having some other kind of technical difficulties to login. I can login with this new account with out problems (to my.com and game also).
I can also proof im the account owner (screenshots). What should i do? i already submitted a ticket with all my info, but there's no reply yet.
Cheers.
Double registration means that due to technical issue we have two accounts for one email. One from transfer and one from direct registration. It is about 1% of all users. In this case we have to ask user whether he/she want to keep new registration or not.

87

Thursday, March 20th 2014, 4:09pm

Meia

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and????

88

Thursday, March 20th 2014, 4:09pm

Dragagon_old

Unregistered

Quoted from "Estebanv"

Quoted from "CM_official"

http://en.allods.com/news/maintenances/transfer-issue-update

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.
2. "My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.
What do you mean with double registration? I think im the first case but i don't know. What i did was create a new account on my.com and tried to transfer my account again. The site told me that my id was already transferred though. I created a new account to see if i was having some other kind of technical difficulties to login. I can login with this new account with out problems (to my.com and game also).
I can also proof im the account owner (screenshots). What should i do? i already submitted a ticket with all my info, but there's no reply yet.
Cheers.
I'm having the same problem,already sent a ticket still no answer
so i keep on waiting and hope this problem gets solved soon...

89

Thursday, March 20th 2014, 4:12pm

Supergeil

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My problem is the double registration. I wrote already a ticket . What schoud i do now ? i woud like to keep the second registration but with the transfered characters. Please Answer

90

Thursday, March 20th 2014, 4:12pm

Azilin

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Same here, sent ticket twice, no answer. Keep loggin in to see if my characters magicly appaerd.
Two accounts on one email. You made me a schitzo, ty very much :* now give me medication and give old chars back!
Blood sucker :whistling: 8o

91

Thursday, March 20th 2014, 4:17pm

Supergeil

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And in the game i coud log in only with the second without chars account
I created the second because i coudn t log in with the first/ But i reigstreted the second with the same Email-Adress how is such a big fail possible?

92

Thursday, March 20th 2014, 4:18pm

user_1081805

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+1

93

Thursday, March 20th 2014, 4:29pm

splifftime

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Exactly what happen for me i have accidently create double account with same e-mail can u just post the way how to send ticket and what do i have to write in it to get my toons back please send me private message witu info i cant wait to get my toon lvl 60 :D

94

Thursday, March 20th 2014, 4:37pm

Rekenber

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I think the ticket system is on the main site under Customer Support.
Already sent mine, hope it gets processed correctly.

-Sankhua, 60 Arisen Psionicist-
Little Things You Learned About Allods
New 60 Gear Guide (WIP)

95

Thursday, March 20th 2014, 4:54pm

splifftime

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On this website en.allods.com ?? And what do i have to write in it ?

96

Thursday, March 20th 2014, 5:07pm

Dragagon_old

Unregistered

So anyone had a replay yet? Hope this problem gets solved soon.. waiting for hours now ?(

97

Thursday, March 20th 2014, 5:54pm

waltorian

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i send ticket yesterday and no replay :( i have empty acount now nice ...

98

Thursday, March 20th 2014, 6:00pm

Nemesis

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sent ticket => waited enough

are u doing something or only sitting in that stupid chair by doing absolutely nothing

99

Thursday, March 20th 2014, 6:10pm

Supergeil

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They are only people . So simply wait.

100

Thursday, March 20th 2014, 7:23pm

Zemirko

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Are we there yet??...Nope....OK. :evil:
He said to me: "It is done. I am the Alpha and the Omega, the Beginning and the End. To the thirsty I will give water without cost from the spring of the water of life. (Revelation 21:6)

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