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My.com One more thing... Payment issue

1

15. 02. 2018, 14:40

Darkprince

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One more thing... Payment issue

I tried to buy time on sub server but it's look like i have a problem with buying system. You can tell me if the problem is on game site or on sub server?

This post has been edited 1 times, last edit by "Gladia" (15.02.2018, 15:27) with the following reason: title

2

15. 02. 2018, 15:24

Gladia

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Hello,

Can you please give more details?
Are you able to top-up and then unable to buy subscription time, or are you unable to top-up?
Do you have an error message?

If you can't top-up, please try another payment method, and if nothing works (or if you don't have an alternate payment method), please submit a ticket to the support team
http://support.my.com/games/kbPage/6/
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3

15. 02. 2018, 19:59

Darkprince

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I can Top-Up but i can't buy subscription time. When i try to buy time on subscription server i see an Endless Loading of payment page.
PS: Sorry i can't upload a better screenshot. I use Lightshot and the pics he takes it's like 600kb+ and on this forum i see i can't upload pics bigger than 150kb :( .
Darkprince a envoyé l’image suivante :
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4

15. 02. 2018, 22:02

Gladia

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Helllo,

Ok, thank you. I've passed the message to the team. You may have to try again later tomorrow (EU time) :).
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5

16. 02. 2018, 19:47

Crosis

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It's still not working, please fix asap

6

16. 02. 2018, 22:09

Taquion

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It's still not working.

7

16. 02. 2018, 23:14

Nord

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yup hope they will fix it soon

8

16. 02. 2018, 23:49

Gladia

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Hello,

The team is aware of the issue and is working on it.
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9

17. 02. 2018, 12:18

AgeofHockAA

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Hope it works soon, cant wait to play again. Taking a break from WoW and want to start with allods again.

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17. 02. 2018, 14:06

Azir

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What to buy a free month of sub time for payment issues yet again..

11

17. 02. 2018, 18:09

Taquion

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It's still not working.
I spent money on crystal but I cant play.

12

18. 02. 2018, 12:23

misterpascal

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Problem is not solved...
Joueur Allods depuis 2011

13

19. 02. 2018, 17:28

Taquion

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It's still not working.
Any ETA?

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19. 02. 2018, 17:55

Nord

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fix it pls fast..

15

20. 02. 2018, 08:14

Darkprince

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It's seem we will not see our problem with payment page for sub server to be fixed before of new patch.

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20. 02. 2018, 09:35

Azir

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If you buy the first collectors box or either of them, when the patch comes out and the rewards are sent., You will get sub time. Only way I know that lets you bypass the payment problem for now, till its fixed I hope they give us a 1 month free sub for the payment problems its been a week of not being able to sub... :thumbdown:

17

21. 02. 2018, 13:18

Darkprince

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Finally !!! They fixed the problem with payment page for sub server.
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