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1

Thursday, February 15th 2018, 2:40pm

Darkprince

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One more thing... Payment issue

I tried to buy time on sub server but it's look like i have a problem with buying system. You can tell me if the problem is on game site or on sub server?

This post has been edited 1 times, last edit by "Gladia" (Feb 15th 2018, 3:27pm) with the following reason: title


2

Thursday, February 15th 2018, 3:24pm

Hello,

Can you please give more details?
Are you able to top-up and then unable to buy subscription time, or are you unable to top-up?
Do you have an error message?

If you can't top-up, please try another payment method, and if nothing works (or if you don't have an alternate payment method), please submit a ticket to the support team
http://support.my.com/games/kbPage/6/
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3

Thursday, February 15th 2018, 7:59pm

Darkprince

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I can Top-Up but i can't buy subscription time. When i try to buy time on subscription server i see an Endless Loading of payment page.
PS: Sorry i can't upload a better screenshot. I use Lightshot and the pics he takes it's like 600kb+ and on this forum i see i can't upload pics bigger than 150kb :( .
Darkprince has attached the following image:
  • Screenshot_1.png

4

Thursday, February 15th 2018, 10:02pm

Helllo,

Ok, thank you. I've passed the message to the team. You may have to try again later tomorrow (EU time) :).
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5

Friday, February 16th 2018, 7:47pm

It's still not working, please fix asap

6

Friday, February 16th 2018, 10:09pm

7

Friday, February 16th 2018, 11:14pm

Nord

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yup hope they will fix it soon

8

Friday, February 16th 2018, 11:49pm

Hello,

The team is aware of the issue and is working on it.
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9

Saturday, February 17th 2018, 12:18pm

Hope it works soon, cant wait to play again. Taking a break from WoW and want to start with allods again.

10

Saturday, February 17th 2018, 2:06pm

Azir

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What to buy a free month of sub time for payment issues yet again..

11

Saturday, February 17th 2018, 6:09pm

It's still not working.
I spent money on crystal but I cant play.

12

Sunday, February 18th 2018, 12:23pm

Problem is not solved...
Joueur Allods depuis 2011

13

Monday, February 19th 2018, 5:28pm

It's still not working.
Any ETA?

14

Monday, February 19th 2018, 5:55pm

Nord

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fix it pls fast..

15

Tuesday, February 20th 2018, 8:14am

Darkprince

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It's seem we will not see our problem with payment page for sub server to be fixed before of new patch.

16

Tuesday, February 20th 2018, 9:35am

Azir

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If you buy the first collectors box or either of them, when the patch comes out and the rewards are sent., You will get sub time. Only way I know that lets you bypass the payment problem for now, till its fixed I hope they give us a 1 month free sub for the payment problems its been a week of not being able to sub... :thumbdown:

17

Wednesday, February 21st 2018, 1:18pm

Darkprince

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Finally !!! They fixed the problem with payment page for sub server.

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