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Jewels missing from the purchase

1

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NOORA23

Schüler

  • »NOORA23« ist der Autor dieses Themas

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Jewels missing from the purchase

Hello I have purchased 2500 gem and only received 2000 gem where are gold 500 gem I am really angry :evil:

2

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NOORA23

Schüler

  • »NOORA23« ist der Autor dieses Themas

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Why there is no refund Why when I buy gems do not be as in the offer for what is being scrapped this nonsense

3

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Gladia

Meister

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Hello,

If you had a payment issue, please contact the support team, they are the only ones that can help you:
http://support.my.com/games/kbPage/6/
(in the "name" box, explain that it's a payment issue).
Allods Online Discord
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Choose EU in #language chan
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Clic sur le drapeau EU dans le canal #language

4

wcf.global.timeFormatLocalized

NOORA23

Schüler

  • »NOORA23« ist der Autor dieses Themas

Beiträge: 63

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I want to know why the gem is deducted after purchase. I have purchased 2500 and only received 2000

5

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Vickie Lynn

Fortgeschrittener

Beiträge: 263

Wohnort: Lyon, France

Beruf: Teacher

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Did you have an active loan? (The option which allows you to get premium crystals for "free"). If yes, it would explain the 500 missing (500=20% of 2500)
I prefer to be bad in game rather than being a trash in real life

6

wcf.global.timeFormatLocalized

NOORA23

Schüler

  • »NOORA23« ist der Autor dieses Themas

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How canceled the active loan option

7

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Kurtcobain

Profi

Beiträge: 700

Wohnort: in my Livingroom

Beruf: Geriatric nurse

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You cant cancel it cause you have to pay back the loan
Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)

9

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Tirraqoax

Schüler

Beiträge: 90

Wohnort: Sweden

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If you don't pay back your loan, you will have debt collectors coming for your cash shop items :) (joke ofc!)

10

wcf.global.timeFormatLocalized

NOORA23

Schüler

  • »NOORA23« ist der Autor dieses Themas

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But I bought this with my money. This is unfair and greedy. I will stop the purchase. I thought it was wrong but it was deliberately crushed

11

wcf.global.timeFormatLocalized

Kurtcobain

Profi

Beiträge: 700

Wohnort: in my Livingroom

Beruf: Geriatric nurse

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How did you thought they get there money back???????
Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)

12

wcf.global.timeFormatLocalized

Matiasos

Fortgeschrittener

Beiträge: 344

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dude you know how loan work :P?

you schold have info about it before accept, are you readed it ?


Also you can just piad out your loan, and then take bigger new one

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