Hi,
I don't know how to help you, and I think you should send a ticket to the support to ask them a solution. For that kind of technical issue, they'll probably be the best people to help you.
You can send a ticket to the support there :
https://support.my.games/ao_int
Ofc if you find any solution, don't hesitate to share it with the community here
I hope you'll manage to solve your problem !