Allods Online Forum

They are treating the Billing portal issues very seriously - however they are still experiencing a vast number of tickets, and the until the portal is complete, they may not have the tools they need to resolve your specific issue.

HI MrJackal,

As we have already discussed the previous stages in PM, please contact me there, include the emails you received, the address they were sent from, and any replies you sent back to them and I will clarify the issue (regarding the legitimacy of them).
Please wait until I have had a chance to clarify things with you before you decide that we are scammers.

-Wraith

Hi Wraith02 im getting the same problem as Jackal but i havent recieved any emails as i have also sent in a ticket that i havent recieved my coins.

I'm sorry that I missed that PM, having checked it came in on a day with about 50 others, While I try and answer every PM, and answer everyone to the best of my ability, I am only human, I make mistakes, sometimes I can unintentionally miss things.. I apologise for that.

If you would have contacted me again about the replies I could have clarified it in there. As it is I have asked my boss to look into the case and clear up the issue as soon as humanly possible (I have been told you have been answered again just now).

-Wraith

@Zakariel, please PM me about it, I'll do what I can!

is not n isolated instance, now i usualy dont worry to much about keeping an eye on my shards available and dont screenshot my itemshop screen -but on at least 1 but i think 2 occasions gem shards 200 gemshards have dissapeared into thin air. now because i dont screenshot my account everyday how am i suposed to prove i 1-had the gemshards bought from npc and 2 -how do i prove i lost them without ss. this is not an isolated instance as another guild member has also had amounts dissapear from account. persoanly have never account shared or been hacked so i think its doubtful that is an individual. so what steps do we take and realisticly is there any chance of someone going over charector info to see if/where the problem is. i love allods but i dont think its reasonable to expect everyone to screenshot there itemshop page daily and atm that is what m having to do so i "may " have some recourse if it happens again

ps am pretty sure i did send a ticket but not 100% sure from memory if i did
pps some info on what steps to take regarding this matter as in how to format a ticket ect would be apreciated

Hi Reirei,
Sorry I can't answer all of those questions, I don't have access to the billing support or their tools.
If you open a new ticket (on our new support system and make use of the new tracking tools!) and ask them to look into it your case (please ask your guild mates to open seperate tickets about their issues).
they may be able to check your purchase/account logs and find out what happened to the crystal / items.

-Wraith

Seriously this is not funny its happened again my account been deducted yet no shards appear-the ticket i sent is still pending - you guys know there is a problem but seem to take your sweet arse time to fix this-your game is happy to STEAL moneys from people instatntly but when it come s time to check its "oh we have lots of tickets to go thru" and you take weeks to resolve an imporatant issue.it seems the only way the op got any action was through having to get aggresive with continually reposting untill your pr team decided to kick the team into some action- so after 2 weeks and 140$ lost im gonna start, is not a personal attack on any gm personaly but this is going too far ive been a happy payin customer for 3-4 years now n never have i been stolen from by webzem even if there managment was shiz they were not thieves ...
now kick some buts in the allods ticketing and get this prob resolved

As I said in the other thread, PM me your ticket ID's and I will forward them to my boss.

At the least gms can reply by email whats going onn?

the support team is currently very understaffed, I hear they are already looking to hire more people, but that still takes time..

If you provide me with the ticket ID in PM and I'll ask them to check on whats going on with it.
If the issue goes back far enough to have been via email only, please provide me with: your email, the email you last received a reply from, the content of the last reply, and the time / date you received it.