Unfortunately I was not able to speak to our contact yet
((who was already covering for our boss, whos on holiday) and she has gone offline already (there's a few hour time difference between us), so as I had an early morning meeting I was not able to speak to her and forward the information, I'll collect any others that come in and forward them on Sunday night for her to sort out .
regarding a "time killing" character:
If you do choose to create a character to play in the mean time, you can either do it on that account, though the account will be reset when it comes to transferring the gPotato ID onto it (if you do that, please add a reply to the ticket saying your doing it to pass the time, and they are free to reset the account)
OR
If you think you might want to keep the character afterwards, then you can register a separate My.com account, and use that in the mean time. That way you can still choose to continue the new character at a later date if you want.