gPotato / Webzen has stopped supporting the transfer from their database to ours.
But don't worry, our support still has access to them, and can transfer the account for you.
Just use this ticket template and they will sort it out asap.
Relax. I've waited for about 3-4 days too. Let the guys get through the tickets queuing on their end until their reach yours, they'll check and confirm the info you provided and (possibly) transfer your account in a bat of an eye.
May Tensess have mercy on your soul, for I shall have none.