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1

Thursday, October 2nd 2014, 1:12am

Selodin

Beginner

  • "Selodin" started this thread

Posts: 3

Location: New York

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Top Up Not working?

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,

2

Thursday, October 2nd 2014, 1:56am

GuessItsAmber

Intermediate

Posts: 447

Location: In my little corner of YT so stay out of it.

Occupation: Pro Afk'r

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Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,
It took me a while to get it yesterday but no where near 20 mins. :(

3

Thursday, October 2nd 2014, 3:07am

Ya i know of 4-5 other people who are not receiving the Gpots after payment has been processed.

4

Thursday, October 2nd 2014, 3:37am

Selodin

Beginner

  • "Selodin" started this thread

Posts: 3

Location: New York

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3 hours later and still nothing :( ugh! i double check the charges on my paypal and they both went through but still no crystal in the game..

5

Thursday, October 2nd 2014, 4:37am

me too 6 hours here


^
we need blue crystal before strongbox finish

:( bad

This post has been edited 1 times, last edit by "hmmod" (Oct 2nd 2014, 4:49am)


6

Thursday, October 2nd 2014, 8:52am

Same here bought 100 euros yesterday and still nothing

7

Thursday, October 2nd 2014, 11:45am

Mhuldoon

Professional

Posts: 573

Location: Galway, Ireland

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Hey folks,

Just wanted to drop by and let you know that we're aware of the top-up issues and that billing is investigating the matter, which may (or may not) have something to do with PayPal. We'll be restoring transactions that failed over-night, and PayPal has remedied their side, so the issue should not repeat .

We'll get back to you with further information once the matter is fully resolved. Until then - Keep an eye on your ticket, and double check your in-game account once maintenance has ended.

This post has been edited 2 times, last edit by "Mhuldoon" (Oct 2nd 2014, 11:51am)


8

Saturday, October 4th 2014, 2:28pm

im about to top up, is this still broken ?

This post has been edited 1 times, last edit by "Mhuldoon" (Oct 4th 2014, 3:09pm)


9

Saturday, October 4th 2014, 2:53pm

im about to top up, is this still broken ?
it works now

I try it :thumbsup:

This post has been edited 1 times, last edit by "Mhuldoon" (Oct 4th 2014, 3:10pm)


10

Saturday, October 4th 2014, 4:26pm

Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!

11

Saturday, October 4th 2014, 4:48pm

12

Saturday, October 4th 2014, 7:06pm

Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!
send ticket

^ ^

13

Saturday, October 4th 2014, 7:26pm

GuessItsAmber

Intermediate

Posts: 447

Location: In my little corner of YT so stay out of it.

Occupation: Pro Afk'r

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Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!
send ticket

^ ^
Mhm shore...just wait till you try to send a ticket. Only way to get them answered fast is for a Mod to see and step in.

14

Saturday, October 4th 2014, 7:29pm

they have to add other option for charge

paypal and visa not enough

especially for Arab players

15

Sunday, October 5th 2014, 12:35am

GuessItsAmber

Intermediate

Posts: 447

Location: In my little corner of YT so stay out of it.

Occupation: Pro Afk'r

  • Send private message

they have to add other option for charge

paypal and visa not enough

especially for Arab players
They have paysafecards too

16

Wednesday, November 5th 2014, 11:43pm

Used Paypal and never got my crystals. =/, hopefully they come in soon.

17

Thursday, November 6th 2014, 5:53am

Hello,

Used Paypal and never got my crystals. =/, hopefully they come in soon.

If you receive nothing after 48h, please send a request to customer support with all informations required : http://support.my.com/games/kbPage/10/
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18

Friday, November 7th 2014, 12:51am

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,
It took me a while to get it yesterday but no where near 20 mins. :(



Amber, why don't you "top up" with me? ;)

over 9000 hours in MSPAINT

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