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Top Up Not working?

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1

Thursday, October 2nd 2014, 1:12am

Selodin

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  • "Selodin" started this thread

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Location: New York

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Top Up Not working?

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,

2

Thursday, October 2nd 2014, 1:56am

GuessItsAmber

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Quoted from "Selodin"

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,
It took me a while to get it yesterday but no where near 20 mins. :(

3

Thursday, October 2nd 2014, 3:07am

Oly

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Ya i know of 4-5 other people who are not receiving the Gpots after payment has been processed.

4

Thursday, October 2nd 2014, 3:37am

Selodin

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3 hours later and still nothing :( ugh! i double check the charges on my paypal and they both went through but still no crystal in the game..

5

Thursday, October 2nd 2014, 4:37am

hmmod

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me too 6 hours here


^
we need blue crystal before strongbox finish

:( bad

This post has been edited 1 times, last edit by "hmmod" (Oct 2nd 2014, 4:49am)

6

Thursday, October 2nd 2014, 8:52am

Meia

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Same here bought 100 euros yesterday and still nothing

7

Thursday, October 2nd 2014, 11:45am

Mhuldoon

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Location: Galway, Ireland

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Hey folks,

Just wanted to drop by and let you know that we're aware of the top-up issues and that billing is investigating the matter, which may (or may not) have something to do with PayPal. We'll be restoring transactions that failed over-night, and PayPal has remedied their side, so the issue should not repeat .

We'll get back to you with further information once the matter is fully resolved. Until then - Keep an eye on your ticket, and double check your in-game account once maintenance has ended.

This post has been edited 2 times, last edit by "Mhuldoon" (Oct 2nd 2014, 11:51am)

8

Saturday, October 4th 2014, 2:28pm

bunzy

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im about to top up, is this still broken ?

This post has been edited 1 times, last edit by "Mhuldoon" (Oct 4th 2014, 3:09pm)

9

Saturday, October 4th 2014, 2:53pm

hmmod

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Quoted from "bunzy"

im about to top up, is this still broken ?
it works now

I try it :thumbsup:

This post has been edited 1 times, last edit by "Mhuldoon" (Oct 4th 2014, 3:10pm)

10

Saturday, October 4th 2014, 4:26pm

Stankface

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Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!

11

Saturday, October 4th 2014, 4:48pm

bunzy

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it worked for me

12

Saturday, October 4th 2014, 7:06pm

hmmod

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Quoted from "user_3678247"

Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!
send ticket

^ ^

13

Saturday, October 4th 2014, 7:26pm

GuessItsAmber

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Quoted from "hmmod"

Quoted from "user_3678247"

Oh, it works? That must be cool, I still have not gotten my crystals from topping up 3 days ago. Sick!
send ticket

^ ^
Mhm shore...just wait till you try to send a ticket. Only way to get them answered fast is for a Mod to see and step in.

14

Saturday, October 4th 2014, 7:29pm

hmmod

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they have to add other option for charge

paypal and visa not enough

especially for Arab players

15

Sunday, October 5th 2014, 12:35am

GuessItsAmber

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Quoted from "hmmod"

they have to add other option for charge

paypal and visa not enough

especially for Arab players
They have paysafecards too

16

Wednesday, November 5th 2014, 11:43pm

Lockdown504

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Used Paypal and never got my crystals. =/, hopefully they come in soon.

17

Thursday, November 6th 2014, 5:53am

Gladia

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Hello,

Quoted from "Lockdown504"

Used Paypal and never got my crystals. =/, hopefully they come in soon.

If you receive nothing after 48h, please send a request to customer support with all informations required : http://support.my.com/games/kbPage/10/
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18

Friday, November 7th 2014, 12:51am

Push

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Quoted from "GuessItsAmber"

Quoted from "Selodin"

Received confirmation that the charged went through and it has been 20 mins and still not being credited.

Anyone experiencing it too?


Thanks,
It took me a while to get it yesterday but no where near 20 mins. :(



Amber, why don't you "top up" with me? ;)

over 9000 hours in MSPAINT

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