Hello,
In order to investigate the download issues, we kindly ask you to run a ping test.
To do so, please follow these steps:
1. Open the command prompt.
For Windows XP: From the Start menu, select Run... . In the "Open:" box, type cmd , and then press Enter.
For Windows Vista and Windows 7: From the Start menu, in the search field, type cmd , and then press Enter.
2. At the command prompt, please write
ping 213.128.132.250
and then press Enter.
3. Copy the results by right clicking on the window and choose 'Select All'.
4. Please enter your data into your next reply with either CTRL+V or right click -> paste, so that we can analyze them.
5. Please do step 2 to 4 for IP
178.63.38.148, too.
Thank you for your assistance!
Kind regards,
Fayne