Allods Online Forum

Citation de "Blodroth"

Citation de "Estebanv"

Citation de "CM_official"

http://en.allods.com/news/maintenances/transfer-issue-update

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.
2. "My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.

What do you mean with double registration? I think im the first case but i don't know. What i did was create a new account on my.com and tried to transfer my account again. The site told me that my id was already transferred though. I created a new account to see if i was having some other kind of technical difficulties to login. I can login with this new account with out problems (to my.com and game also).
I can also proof im the account owner (screenshots). What should i do? i already submitted a ticket with all my info, but there's no reply yet.
Cheers.

I'm having the same problem,already sent a ticket still no answer
so i keep on waiting and hope this problem gets solved soon...

Citation de "user_1062758"

My problem is the double registration. I wrote already a ticket . What schoud i do now ? i woud like to keep the second registration but with the transfered characters. Please Answer

Citation de "Axel"

I have the double registration issue. I wrote the ticket..... and now?

Citation de "user_1079170"

It's because you have created an account with a duplicated email address.

You need to log a ticket through this page and wait for a response.

Make sure to include your original gpotato ID, your current user name and that you want your new username to be removed.

Citation de "user_1079919"

Citation de "user_1079170"

It's because you have created an account with a duplicated email address.

You need to log a ticket through this page and wait for a response.

Make sure to include your original gpotato ID, your current user name and that you want your new username to be removed.

yes i got a reply from my ticked, just want to know if u get a reply when its fixed. thanks

Citation de "nemesis"

Sent it today 5 times yesterday 3 times ... fix NO

Citation de "CM_official"

Dear players,

Please report these issues to our support system.
http://en.allods.com/contact

We are investigating each issue.