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101

Thursday, March 20th 2014, 8:15pm

http://en.allods.com/news/maintenances/transfer-issue-update

We've got two types of issues:

1. Transfer successful, but unable to login. We are working on this issue right now and will send you an email as soon as the solution is found.
2. "My characters are lost" issues, caused by accidental double registration. These cases are much rarer (about 1% of the total). If you think you encounter it, please create a ticket, we will resolve it manually.
What do you mean with double registration? I think im the first case but i don't know. What i did was create a new account on my.com and tried to transfer my account again. The site told me that my id was already transferred though. I created a new account to see if i was having some other kind of technical difficulties to login. I can login with this new account with out problems (to my.com and game also).
I can also proof im the account owner (screenshots). What should i do? i already submitted a ticket with all my info, but there's no reply yet.
Cheers.
I'm having the same problem,already sent a ticket still no answer
so i keep on waiting and hope this problem gets solved soon...
We fixed your account already.

102

Thursday, March 20th 2014, 8:18pm

My problem is the double registration. I wrote already a ticket . What schoud i do now ? i woud like to keep the second registration but with the transfered characters. Please Answer
We fixed your account.

103

Thursday, March 20th 2014, 8:18pm

Dhamp

Professional

Posts: 619

Location: UK

Occupation: Enterprise Grade IT Support

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Mines not!

But I did just reply to you ;)
Have you tried turning it off and on again?

104

Thursday, March 20th 2014, 8:19pm

Axel

Beginner

Posts: 1

Location: Colombia

Occupation: Musician

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I have the double registration issue. I wrote the ticket..... I want to keep the second registration whit my chars transfered

Sorry, my english is poor

This post has been edited 1 times, last edit by "Axel" (Mar 20th 2014, 8:24pm)


105

Thursday, March 20th 2014, 8:19pm

Dhamp

Professional

Posts: 619

Location: UK

Occupation: Enterprise Grade IT Support

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I have the double registration issue. I wrote the ticket..... and now?

Just wait, they are plenty busy :)
Have you tried turning it off and on again?

106

Thursday, March 20th 2014, 8:38pm

Dragagon_old

Unregistered

My problem is the double registration. I wrote already a ticket . What schoud i do now ? i woud like to keep the second registration but with the transfered characters. Please Answer
We fixed your account.
About the error of login, any news ?

107

Thursday, March 20th 2014, 8:39pm

Nemesis

Trainee

Posts: 122

Location: Here and There

Occupation: Mod

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but you havent fixed mine :D what kind of stupidity is this

108

Thursday, March 20th 2014, 8:39pm

109

Thursday, March 20th 2014, 8:41pm

Nalk7

Beginner

Posts: 3

Location: USA

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I need the same fixing, too, please. :(

110

Thursday, March 20th 2014, 8:42pm

Im stuck with the same problem.
But atleast some other people can play :).

111

Thursday, March 20th 2014, 8:44pm

Ye lets be happy for them, right?! ;P
Blood sucker :whistling: 8o

112

Thursday, March 20th 2014, 8:49pm

Dhamp

Professional

Posts: 619

Location: UK

Occupation: Enterprise Grade IT Support

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Its a manual fix, affecting around 1% of users.

They can only fix them so quickly!
Have you tried turning it off and on again?

113

Thursday, March 20th 2014, 8:52pm

will you get an email when the account is fixed?

also when i loggin and try to change the random account name it tells my that the email i registred this account on is already in use ? the hell

114

Thursday, March 20th 2014, 8:54pm

Dhamp

Professional

Posts: 619

Location: UK

Occupation: Enterprise Grade IT Support

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It's because you have created an account with a duplicated email address.

You need to log a ticket through this page and wait for a response.

Make sure to include your original gpotato ID, your current user name and that you want your new username to be removed.
Have you tried turning it off and on again?

115

Thursday, March 20th 2014, 9:03pm

It's because you have created an account with a duplicated email address.

You need to log a ticket through this page and wait for a response.

Make sure to include your original gpotato ID, your current user name and that you want your new username to be removed.
yes i got a reply from my ticked, just want to know if u get a reply when its fixed. thanks

116

Thursday, March 20th 2014, 9:04pm

Nemesis

Trainee

Posts: 122

Location: Here and There

Occupation: Mod

  • Send private message

It's because you have created an account with a duplicated email address.

You need to log a ticket through this page and wait for a response.

Make sure to include your original gpotato ID, your current user name and that you want your new username to be removed.
yes i got a reply from my ticked, just want to know if u get a reply when its fixed. thanks
if it is fixed

117

Thursday, March 20th 2014, 9:05pm

Meh, I've also send a ticket, still no reply. Hope they can fix it fast.

118

Thursday, March 20th 2014, 9:07pm

Nemesis

Trainee

Posts: 122

Location: Here and There

Occupation: Mod

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Sent it today 5 times yesterday 3 times ... fix NO :D :D :D :D :D :D

119

Thursday, March 20th 2014, 9:09pm

Dhamp

Professional

Posts: 619

Location: UK

Occupation: Enterprise Grade IT Support

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Sent it today 5 times yesterday 3 times ... fix NO :D :D :D :D :D :D

Multiple reports wont help anyone
Have you tried turning it off and on again?

120

Thursday, March 20th 2014, 9:17pm

Dear players,

Please report these issues to our support system.
http://en.allods.com/contact

We are investigating each issue.

Ye,my char Luciferioon is gone...My life lie in ruins now :(

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