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My.com support non-existant

1

Friday, February 6th 2015, 8:03am

abaddona

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support non-existant

My friend created a support ticket regarding account transfer. Included screenshots, account name, from which server transfer was made etc...
It has been more than a month and still there is no answer from support.
I cretated a support ticket 1.5-2 weeks ago, still no answer.
Is this a common thing?
Time to time I`m buying some stuff here so in my opinion I count as a customer :)
Any suggestions what other actions could I take? I know - patience is a virtue but... :S

2

Friday, February 6th 2015, 11:23am

Biromir

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Here's to hoping they will actually respond to you and to me. ^_^
Colin Quinn Recipe for success/dinner. 1/2 cup of brass you know whats, a tablespoon of I don't give a care, and a pound of get off my back, jack!

3

Friday, February 6th 2015, 12:23pm

abaddona

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heh welcome to the club 8)

4

Friday, February 6th 2015, 4:28pm

Gladia

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Allods Online Discord
Check out the community chat
Choose EU in #language chan
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Rejoignez la communauté sur le serveur Discord Allods Online
Clic sur le drapeau EU dans le canal #language

5

Friday, February 6th 2015, 7:01pm

dragagon

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why not just adding more peoples to the support team?

6

Friday, February 6th 2015, 8:41pm

Alafff

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Are you doing your ticket in english? Average response time for an english ticket is 2-3weeks.
Average response for a french ticket is 4-6months for an useless response (Seems they google translate the thing to send it to english support).
From some german friends it seems German support is same as french . Don't know for turkish
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7

Sunday, February 8th 2015, 9:30am

abaddona

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yep the ticket was in english. I`ll try PM`ing the GM.

regarding average times - wow.... I mean wow.... 4-6 months??? That`s like eternity, I could walk across whole europe by feet during that time!! Which customer will wait for such a period 8o

8

Tuesday, February 10th 2015, 8:09am

abaddona

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Still nothing...

9

Tuesday, February 10th 2015, 8:29am

Fayne

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Hello everyone!

Sorry for the slow response times. It's getting better soon.

Please send your ticket ID to a community manager. We'll be looking into it.

Thanks,
Fayne
Viele Grüße,
Fayne
Deutsche Allods Community Managerin

10

Tuesday, February 10th 2015, 11:32am

Diamentowy Klocek

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For me average time was like 4-5days but it is still long.
Looking for people which want to play skyforge conctact via private message :rolleyes:

11

Tuesday, February 10th 2015, 1:01pm

jason1990

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I also did not get answer. 10 days and nothing happens.

12

Wednesday, February 18th 2015, 11:19am

stojkica02

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2 weeks still no answer, i dont know if this is cus of patch but they should speed up that procces..

13

Wednesday, February 18th 2015, 6:32pm

GuessItsAmber

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My first ticket took 29 days to get answered and I still think it was only answered because I kept telling people on the forum how crappy customer service was with how long it was taking.

Tickets almost always go unanswered unless you send your ticket number to a GM/CM.

14

Wednesday, February 18th 2015, 6:45pm

IAmGroot

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Quoted from "GuessItsAmber"



Tickets almost always go unanswered unless you send your ticket number to a GM/CM.
This is the sad reality.

15

Wednesday, February 18th 2015, 8:11pm

Лариса

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Have a little understanding for them, they are working hard as you can see from the following video
>>>>Link<<<<
Also on 3:55 that can give you an answer about in game lags
:thumbsup: :thumbsup: :thumbsup:

Jk!! Before every patch there are always some delays with tickets and they just stack up over time plus Brazilian people came not long ago and they are now fixing their stuff too plus not to mention how it will be after 5th March when we will get buggy patch :S
Complaining here wont really help, I am sure they are not even visiting these forums anyways, instead they promoted some ppl who are active here to mods so they dont have to do this work too, so for now its just a waiting game and i wish you all good luck and hopefully you will all get answers this week or next one because after that you will be waiting much much longer.

16

Wednesday, February 18th 2015, 8:25pm

GuessItsAmber

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Quoted from "Laurissa"

Have a little understanding for them, they are working hard as you can see from the following video
>>>>Link<<<<
Also on 3:55 that can give you an answer about in game lags
:thumbsup: :thumbsup: :thumbsup:

Jk!! Before every patch there are always some delays with tickets and they just stack up over time plus Brazilian people came not long ago and they are now fixing their stuff too plus not to mention how it will be after 5th March when we will get buggy patch :S
Complaining here wont really help, I am sure they are not even visiting these forums anyways, instead they promoted some ppl who are active here to mods so they dont have to do this work too, so for now its just a waiting game and i wish you all good luck and hopefully you will all get answers this week or next one because after that you will be waiting much much longer.
Don't go making excuses for them. There is no reason too. There were no patches around the time I sent my ticket and it took 29 days to answer it. There were no merges around then either.

At the end of NA we had 1 GM and he was active on the forums and answering tickets and whatever else he had to do and the tickets didnt take over a week (actually 3 days at most for me) to get answered.

17

Thursday, February 19th 2015, 11:23am

augusto1210

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My.com has the worst online game support I've ever seen.

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