Allods Online Forum

Hello,

Now I know it has been over 12 months since the original transfer. I do understand this, however, there are many players that have played this game in the past and have quit. Because this game is so good and because it is so addicting and the people are so great...many of them come back to check in on things. Some read the forums on a regular basis to see if anything changes, if they think it's a good time to come back, or just because they like to check up on "an old friend." (meaning the game is like an old friend)

I am really having a hard time understanding the process in which tickets are being responded to. If a ticket is labeled "Account Transfer" how is it not being checked within 1-3 days? Realistically, how is it not being check on within hours of the ticket being put into place? A another player, even if they are an old player with a lot of the cash shop goodies from before...is another potential revenue for you. Do you not like money? Of course you like money or you wouldn't have lottery/gambling strongboxes and make things cost ridiculous amounts of cash. [Snarkiness aside] I would really, really, really appreciate if account transfer/migration issues would be handled with THE UTMOST IMPORTANCE. Not only is it a good thing for you, but it is a good thing for some of us players. We miss some of our friends that we have made that took breaks. They show back up and we get all excited as if we were a puppy that just saw one of their family members come back from college after a 3-6 month disappearance. But then, unfortunately, tickets go unanswered...
Then they go unanswered...
Then...
.
.
.
.
They stay unanswered for days...
.
.
.
Then weeks...
.
.
.
Sometimes it becomes a month or more.
Our friends begin to lose interest again and they just do not come back to the Allods community. It's almost heartbreaking sometimes because they could be here, playing a game we love, spending time together that we love. But instead they cannot do this because they do not have their character back and there is no way some of those people are coming back after the amount of time, effort, and straight up cash money they have put into this game if they are not getting their account back.

Please...I am begging...PLEASE put some HIGH importance on this and get crack'a'lackin'.

Groot - Out.

If anyone that has had your account transferred fairly recently could post how long and how many tickets it took to do it...that would be greatly appreciated.

Also on another note...

If anyone has had their account SUCCESSFULLY transferred...what is the BEST information to provide them with to avoid multiple tickets?
I know screenshots are helpful...but don't seem to be that helpful because I know a few have sent in tickets with screenshots and they transfer has still be unsuccessful...

Quoted from "ResonantPulse"

I sent my transfer ticket in on February 24, and everything went through yesterday March 23.

Thanks for the information.
For everyone wondering...this ticket took 29 days to answer.
That's incredible.

Quoted from "steveread999"

Quoted

For everyone wondering...this ticket took 29 days to answer.

You must immediately withdraw this terrible slur on their ability to process tickets!!!

The way I learned to count, from 24-Feb to 23-March in a non-leap year is only 27 days!!!

The way I counted, I counted the day the ticket was put in (because in most companies...tickets can be answered within the HOUR of when it is put in.). I also counted the day it was solved on and therefore it is a 29 day ticket.

28 appears to be the correct number.