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29 days seems to be their favorite time limit. zzzzzzzzzThanks for the information.I sent my transfer ticket in on February 24, and everything went through yesterday March 23.
For everyone wondering...this ticket took 29 days to answer.
That's incredible.
I personally feel we shouldnt have to send a pm to the CM to get our tickets answered.
I sent my transfer ticket in on February 24, and everything went through yesterday March 23.
On March 4-5 I sent a message to Mhuldoon who replied saying the ticket had been forwarded and a reply to the ticket itself which went unanswered. I didn't have any screenshots to send in but I guess all the info I included may have helped (char names, incarns, levels, guilds).
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For everyone wondering...this ticket took 29 days to answer.
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For everyone wondering...this ticket took 29 days to answer.
You must immediately withdraw this terrible slur on their ability to process tickets!!!
The way I learned to count, from 24-Feb to 23-March in a non-leap year is only 27 days!!!
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The way I counted, I counted the day the ticket was put in (because in most companies...tickets can be answered within the HOUR of when it is put in.). I also counted the day it was solved on and therefore it is a 29 day ticket.
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From what i understood thou from some answers i got by mods, the date/time of the ticket is renewed (pushed back in line) each time you made a comment inside the ticket. The original posting date remains the same but priority is pushed in queue.