Allods Online Forum

Professional

Location: UK

Occupation: Enterprise Grade IT Support

You just need to wait my Finnish friend.

Unfortunately they are taking a while to get back to everyone, but I can confirm they *are* getting back to people!

Have you tried turning it off and on again?

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Friday, March 21st 2014, 11:40pm

Wraith02

Professional

Posts: 508

Sorry for any delays guys (and girls),
The support team is working hard to fix the issues, their down to less then 1% of the total problematic accounts (i think its about 180 left last I heard), unfortunately each account has to be fixed manually, which can take a lot of time, its not that we're ignoring anyone, there's just a long list of tickets we have to get through.

We understand your frustrations and hope we can get everyone fixed as soon as humanly possible!

-Wraith

The Sky Is Not The Limit, It Is Only The Genesis Of Dreams.
General InGame Rules|| Account Ownership Rules || Forum Code Of Conduct|| Signature Rules

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Friday, March 21st 2014, 11:44pm

darwinx95

Beginner

Posts: 10

Just out of curiosity, have any of the missing character issues been fixed?

Keep up the good work

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Saturday, March 22nd 2014, 12:09am

Varthlokker2

Beginner

samesame

My main account worked fine but I am having trouble with this, my second account. When I tried the transfer 6 weeks ago it said the email address had been deleted. So I sent in a ticket to gpotato with the new email address. They said they fixed it but now it is saying the same thing. It wants that old email address to UPDATE THE PASSWORD. So how do we submit tickets to My.com?

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Saturday, March 22nd 2014, 12:32am

Ludius

Beginner

Posts: 2

I have same problem. Admins! Just give me 1-2 letters about it!

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Saturday, March 22nd 2014, 3:55am

Dragagon_old

Unregistered

still nothing

lots of tickets 2 and half days of waiting not a single email or anything saying whats happening with my account. if its less than 1% and has to be done one by one there still isnt that many ppl i understand that its time consuming but is it really that hard to give a estimated time or a email to say whats happening almost 3 days i downloaded and everything and not 1 sign that account is getting looked at sent tickets and not single reply. just bout to give up on game if something not done soon atleast a reply if we r 1% is it taking a day per person to fix......

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Saturday, March 22nd 2014, 12:13pm

Professional

Location: UK

Occupation: Enterprise Grade IT Support

Let's do some maths!

Assume each affected user takes 1 hour of work to fix.

Rough estimates put the total affected accounts at about 500 - with 150 left to go, that's 350 sorted.

Assuming they've been working solidly on it for 3 days, at 8 hours per shift, they've got 15 people doing *nothing but this*.

Have you tried turning it off and on again?

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Saturday, March 22nd 2014, 12:31pm

Rekenber

Trainee

Posts: 99

I sure hope they continue it into the weekend.

-Sankhua, 60 Arisen Psionicist-
Little Things You Learned About Allods
New 60 Gear Guide (WIP)

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Saturday, March 22nd 2014, 12:54pm

Latanata ❀

Beginner

i would like to know if someone had similar problem as i have...
i transferred my accounts, first one was alternative, but second one was main account...
dont know what happened... but i got message...

when i use e-mail and password of my main account, i log in successfully, but there are avatars from alternative account...
now i' m waiting for answer from support...

warrior: Ariella
mage: Latgola
healer: Tiaraoflight
oracle: Noela
bard: Ellafromfrell

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Saturday, March 22nd 2014, 1:10pm

Professional

Location: UK

Occupation: Enterprise Grade IT Support

CLICK HERE

Then migrate your account called burzu.

You will need to set up *another* My.com account. You cannot migrate 2 Gpotato/Webzen accounts to a single My.com account.

Have you tried turning it off and on again?

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Saturday, March 22nd 2014, 1:37pm

Latanata ❀

Beginner

i migrated burzu, got verification letter...
something wrong is with latanata's account, still no verification letter and latanata's avatars are on account, which belong to burzu...
perhaps i' m to blonde for this... sad...

warrior: Ariella
mage: Latgola
healer: Tiaraoflight
oracle: Noela
bard: Ellafromfrell

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Saturday, March 22nd 2014, 1:40pm

darwinx95

Beginner

Posts: 10

There is no such thing as too blonde.

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Saturday, March 22nd 2014, 1:40pm

Professional

Location: UK

Occupation: Enterprise Grade IT Support

What you have done is migrated the account Latanata to a My.com account - lets call this Account1@gmail.com.

You are tying to migrate the account Burzu to Account1@gmail.com

You cannot do this.

I believe that you may have accidentally migrated Latanata to the account you intended to migrate Burzu to, which is causing your confusion.

Latanata is migrated, Burzu is not.

Have you tried turning it off and on again?

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Saturday, March 22nd 2014, 1:45pm

darwinx95

Beginner

Posts: 10

I think if you want "Burzu's" chars, you'll need a new my.com account and transfer it to that account.

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Saturday, March 22nd 2014, 2:00pm

Latanata ❀

Beginner

omg... have to ask my husband to help me... confused...
btw he has problems with his account too, reseted password and got nothing...

thank you all guys

warrior: Ariella
mage: Latgola
healer: Tiaraoflight
oracle: Noela
bard: Ellafromfrell

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Saturday, March 22nd 2014, 2:26pm

Rekenber

Trainee

Posts: 99

So there's no real way to merge more than one gpotato id to each my.com id without a ticket?

-Sankhua, 60 Arisen Psionicist-
Little Things You Learned About Allods
New 60 Gear Guide (WIP)

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Saturday, March 22nd 2014, 2:36pm

Rejuvcl

Beginner

Posts: 15

Quoted from "Wraith02"

Sorry for any delays guys (and girls),
The support team is working hard to fix the issues, their down to less then 1% of the total problematic accounts (i think its about 180 left last I heard), unfortunately each account has to be fixed manually, which can take a lot of time, its not that we're ignoring anyone, there's just a long list of tickets we have to get through.

We understand your frustrations and hope we can get everyone fixed as soon as humanly possible!

-Wraith

such info are good too hear. why is this update not on latest news tho.. been like 1 day with nothing at all

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Saturday, March 22nd 2014, 2:40pm

Professional