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No Answer on the card since 15 days

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Wednesday, May 6th 2015, 7:27pm

jees

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No Answer on the card since 15 days

GM No Answer on the card since 15 days BECUZ my account was hacked by somebody this is the card pls answer
DUB-395-55272

2

Wednesday, May 6th 2015, 7:35pm

Krafty

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Quoted from "jees"

GM No Answer on the card since 15 days BECUZ my account was hacked by somebody this is the card pls answer
DUB-395-55272


Good luck. I sent in a ticket before blue sectors were unlocked and I finally got a response back about two days ago and all it said was "Thank you".
Um... wut?

3

Wednesday, May 6th 2015, 8:15pm

Prison

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You have to go to your actual support ticket through the my.com website. It took me over a month to realize this after getting that "Thank you" email.

The "Thank you" email means they replied to your ticket. Good luck Krafty :)

@Jees. It normally takes them 2+ weeks to reply initially but after that they aren't as bad when it comes to replying.

4

Wednesday, May 6th 2015, 8:35pm

Krafty

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Geez, and here I thought they were just being sassy!

5

Thursday, May 7th 2015, 4:11pm

Gladia

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Hello,

You need to get in touch with a Community Manager, by private message on the forum, explaining what is your request about, and giving him/her your ticket number.

As stated above, check your tickets page too : http://support.my.com/games/tickets/

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