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1

Wednesday, May 6th 2015, 7:27pm

No Answer on the card since 15 days

GM No Answer on the card since 15 days BECUZ my account was hacked by somebody this is the card pls answer
DUB-395-55272

2

Wednesday, May 6th 2015, 7:35pm

GM No Answer on the card since 15 days BECUZ my account was hacked by somebody this is the card pls answer
DUB-395-55272


Good luck. I sent in a ticket before blue sectors were unlocked and I finally got a response back about two days ago and all it said was "Thank you".
Um... wut?

3

Wednesday, May 6th 2015, 8:15pm

You have to go to your actual support ticket through the my.com website. It took me over a month to realize this after getting that "Thank you" email.

The "Thank you" email means they replied to your ticket. Good luck Krafty :)

@Jees. It normally takes them 2+ weeks to reply initially but after that they aren't as bad when it comes to replying.

4

Wednesday, May 6th 2015, 8:35pm

Geez, and here I thought they were just being sassy!

5

Thursday, May 7th 2015, 4:11pm

Hello,

You need to get in touch with a Community Manager, by private message on the forum, explaining what is your request about, and giving him/her your ticket number.

As stated above, check your tickets page too : http://support.my.com/games/tickets/

Topic closed.
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