My.com Bank account was charged for crystals but I did not receive them.

Saturday, September 5th 2015, 9:40pm

Acronome

Beginner

Posts: 9

Location: Tennessee USA

Occupation: I am a tool and die maker

They should have shut down the cash shop till fixed

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Sunday, September 6th 2015, 12:43am

DSerifaz

Beginner

Posts: 7

my ticket number is EQX-916-45635... please help

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Sunday, September 6th 2015, 2:47am

Nethon

Intermediate

Posts: 212

No, there's no reason to shutdown the cash shop since you can still buy from the CS with in-game exchange. But they definitely should have pulled the affected payment methods from the top up page. Also an actual announcement, in ALL of the languages would have been nice. Since as far as I can tell the only official information we've gotten was in German from the German CM.

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Sunday, September 6th 2015, 3:15am

Acronome

Beginner

Posts: 9

Location: Tennessee USA

Occupation: I am a tool and die maker

I too had no problem getting crystals until i tried the loan thing out and after i got the loan i couldn't get my crystals even though they have taken their payment form my bank account

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Sunday, September 6th 2015, 3:19am

Acronome

Beginner

Posts: 9

Location: Tennessee USA

Occupation: I am a tool and die maker

Quoted from "Nethon"

No, there's no reason to shutdown the cash shop since you can still buy from the CS with in-game exchange. But they definitely should have pulled the affected payment methods from the top up page. Also an actual announcement, in ALL of the languages would have been nice. Since as far as I can tell the only official information we've gotten was in German from the German CM.

They suggested using PayPal and that's exactly what i used .....

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Sunday, September 6th 2015, 3:12pm

bunzy

Intermediate

Posts: 443

paypal and visa both arent working, maybe it is indeed that stupid loan system the reason you havent gotten your crystals. why havent the admins made an announcement since this issue has been going on since before the weekend ?

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Sunday, September 6th 2015, 4:00pm

sway87

Trainee

Posts: 159

I paid with paypal and got the crystals 1-2 days after (i dont know excatly when, i didn't play next day).

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Sunday, September 6th 2015, 8:25pm

Nethon

Intermediate

Posts: 212

The funny thing is that there is also a thread complaining about loan amounts, and I asked for clarification on the loan system there. I suppose it is entirely possible the two are linked, and STILL we get no official response on either thread. I suppose I could put in a ticket asking for that clarification, but at this point that would probably take until next month to be responded to.

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Monday, September 7th 2015, 3:47am

Acronome

Beginner

Posts: 9

Location: Tennessee USA

Occupation: I am a tool and die maker

a week and still no crystals..

I was planning on doing some real gearing this weekend with the new patch and all and now i am so behind and broke because the in game gold farming abilities is just not enough. I wish they would refund my money back so i can maybe use a different way of getting the crystals. it isn't right that no real renouncement had been made or any real official reply to our problem. i am very disappointed right now ..

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Monday, September 7th 2015, 2:02pm

bunzy

Intermediate

Posts: 443

Quoted

Support Service

Thank you for contacting the support team.

Information about specified problem has been transferred to experts. We do our possible to accelerate the process. You will be informed additionally about the stage of the process.
We apologize for the inconvenience.

________________
Best regards, Marian.
Support Team

what was on my support ticket this morning

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Monday, September 7th 2015, 4:37pm

Yanoi

Beginner

Posts: 9

Same here bunzy, looks like support team isn't going to help us either. I still haven't gotten crystals. I'm about to boycott this game.

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Monday, September 7th 2015, 4:42pm

bunzy

Intermediate

Posts: 443

pretty absurd the business day has rolled out and paying members havent been compensated, other mmo's dont run there games like this.

i started playing tera, i had a issue with a item i didnt mean to buy, and they had everything fixed in a hour

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Tuesday, September 8th 2015, 5:28pm

Gladia

Master

Posts: 2,420

Hello,

Quoted from "Nethon"

Still no official announcement about either the top-up problems or the loan system, and whether the two are related. Awesome.

http://allods.my.com/forum/index.php?pag…d&threadID=9160

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