New Frontier Banned!!

Tuesday, September 1st 2015, 9:50am

ddufty

Beginner

Posts: 8

Banned!!

Hi, I was recently banned. Tried to log in but got the 'your account has been banned' message. Needless to say I was surprised as I hadn't violated the ToS, or been hacked to my knowledge, so I checked my email account to find the message I was expecting that would tell me why I had been banned. Hmm, no email! Weird, because it says on the website that I would be sent an email. Better put a ticket in ... so I did...a week ago,,, then another four days later. Still no email, no response to the ticket, nuthin'. Anyone else had this problem? How long is usual for a response to a ticket? How can I get my account unbanned when I can't communicate with the support service? Anyone got any ideas, or am I missing something? Any help is very much appreciated

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Tuesday, September 1st 2015, 9:59am

Kurtcobain

Professional

Posts: 700

Location: in my Livingroom

Occupation: Geriatric nurse

Hey Dduffy,

can u please send me your ticket ID (the first and the last) in a quick PM here in the Forum that i can give it to the CM?

Maybe that can fast forward your problem, but today i think you will get no answer cause of maintenance for the new patch, so i think they have many work in progress.

Thanks

Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)

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Tuesday, September 1st 2015, 10:21am

ddufty

Beginner

Posts: 8

Quoted from "Kurtcobain"

Hey Dduffy,

can u please send me your ticket ID (the first and the last) in a quick PM here in the Forum that i can give it to the CM?

Maybe that can fast forward your problem, but today i think you will get no answer cause of maintenance for the new patch, so i think they have many work in progress.

Thanks

Thanks for the quick response Kurtcobain

The first one was EMJ-952-42718 sent on 24 August '15. Second one sent was RUT-854-34868 sent on 28 August '15. I'll keep my fingers crossed :thumbsup:

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Tuesday, September 1st 2015, 10:24am

Kurtcobain

Professional

Posts: 700

Location: in my Livingroom

Occupation: Geriatric nurse

i gave it right atm to my CM, keep your fingers crossd maybe that helps a lot :thumbup:

Kurtcobain-Lvl 80-Demo/ Sechmet-Lvl 80 Cleric

KurtCobain - lvl 80 Cleric (LEAGUE)

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Monday, September 7th 2015, 2:51pm

ddufty

Beginner

Posts: 8

Still banned since 24 Aug '15 and STILL no email or any response from Support Service!! I've absolutely no idea why!! My withdrawls are getting unbearable... HELP!!

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Monday, September 7th 2015, 6:35pm

Silni

Beginner

Posts: 3

account banned;;;;;;

My account is banned from 24 08., and still no answer.
I dont know why is my account banned, still no e-mail.
I made ticket MUQ-704-86398 and
UIT-511-48742 but 15 days nothing...
Comon guys can u do somthing about it,,

ty..

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Monday, September 7th 2015, 10:07pm

attimi54

Trainee

Posts: 105

Stop cheat, nubs. It's funny to see that many people are ban since the world chat got cristal's spam.

No answer from support ? i dont think cause they always answer the same day.