Allods Online Forum

Beginner

Pretty much i have the same problem support told me 3 times already my toon is on the new account and yet its not idk what should i do.

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3

Tuesday, September 8th 2015, 5:18pm

WowIsBetter

Beginner

Same here still waiting

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4

Tuesday, September 8th 2015, 5:20pm

Beginner

Already answered three times telling me that everything was OK ... when I'll get into character does not have any GMs please help us.

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5

Tuesday, September 8th 2015, 5:34pm

Master

Hello,

How do you log into the game ?
How do you log into the website ?
Are your accounts created with an email and a password, or did you linked a facebook/twitter account ?

When you say "3 times", it means that you answered the ticket's answer 3 times ? (is it the same ticket each time ?).

What does this page says : http://allods.my.com/en/user (Don't copy paste email or account number, just have a look at the date of creation, does it seem coherent ?)

What happen if you try to log into the website with another browser, in another language (exemple, open Firefox/Chrome or IE/Edge, change the language, log into your account, and check the "profile" page. Is it the same account on each browser ?)

Allods Online Discord
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6

Tuesday, September 8th 2015, 5:45pm

Beginner

Quoted from "Gladia"

Olá, Como você entrar no jogo? Como você entrar no site? São suas contas criadas com um e-mail e uma senha, ou você ligada uma conta no Facebook / Twitter? Quando você diz "3 vezes", isso significa que você respondeu a resposta do bilhete de 3 vezes? (é o mesmo bilhete cada vez?). O que significa esta página diz: http://allods.my.com/en/user (Não copie pasta de e-mail ou número de conta, basta ter um olhar para a data de criação , não parece coerente?) O que acontece se você tentar entrar no site com outro navegador, em uma outra língua (exemple, aberto Firefox / Chrome ou IE / Edge, alterar o idioma, faça login em sua conta, e verifique o "perfil "página. É a mesma conta em cada navegador?)

http://allods.my.com/en/user

Hello , I come into the game by my.com give the program I open the allods by it ... I use the same email and password that I made the transfer to connect the site and in the game ... but when I'm connected to my characters have not yet been transferred dai ... then open a ticket and the first time they informed me that already everything was ok , I give then I checked and my characters were not there yet give so I replied the same ticket they answered me again what was okay and my characters again were not there ... all this was answered with SS 's the fact

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7

Tuesday, September 8th 2015, 7:00pm

Beginner

Well as Euforia said i used the email adress i gave them to transfer the account i havent made any toons there its clean,then i got replied 3 times from suppor that my old toon its moved there and accounts are linked even today i got told for a 4th time my toon should be there but yet its still not.Also i checked all the stuff u said Gladia and they all seem normal

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8

Tuesday, September 8th 2015, 8:16pm

Master

Hello,

Thank you for your answers.
This is very strange. Unless there's an account issue, that's very rare that characters are not transferred once the support says it is.
I'll ask our CMs tomorrow and they'll check if there's another issue with your accounts.

Euforia is from brazilian server i think ?
What was your original server susamabilgladen ?

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9

Tuesday, September 8th 2015, 8:25pm

Beginner

I would be grateful if you could have a Gladia care about our case ... invest time and money in this character and would like to play on this server where everyone is talking well ... I thank you all goodwill that you have had.

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10

Tuesday, September 8th 2015, 11:31pm

arrrro

Beginner

Posts: 13

My original server was NA.|So yea thanks gladia for looking into this.

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11

Tuesday, September 8th 2015, 11:40pm

Master

Hello,

I am just a moderator, don't be too hopeful. But i'll ask anyway.

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12

Tuesday, September 8th 2015, 11:56pm

Beginner

Of course I intendo its position ... more only you have access to GM 's larger than ours now to help us a lot ... I thank you strength.

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13

Wednesday, September 9th 2015, 6:34pm

Beginner

Already opened 2 ticket and nobody answered me yet = /

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14

Thursday, September 10th 2015, 9:03am

Beginner

I am waiting on a single ticket more than 1 week so be patien friend all we can do is wait i guess...

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15

Thursday, September 10th 2015, 1:37pm

Master

Hello,

Ticket numbers i was aware of were push forward again. Opening a new ticket can be confusing for the support team.

Again, i would like to point out that it may be a confusion between different ways of connecting to the game and the website.
Open a new Browser so you can be sure that there is no ID already registered, and you'll have to manually log in. Then check those pages :
- This page tells you the email used to send your ticket : http://allods.my.com/en/user
- Check this page too to see your tickets, and confirm that you are using the same account on forum and my.com portal : http://support.my.com/games/tickets/
- Be sure to use the exact same email and password to log into the Allods Online launcher (not your old account ID).

You can also clean Cache and Cookies from your browser to log in again to the website, to be sure you are using the good account.

Moderators can't do much more from now, i hope you'll recover your characters soon.

Allods Online Discord
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Choose EU in #language chan
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Clic sur le drapeau EU dans le canal #language

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16

Thursday, September 10th 2015, 2:00pm

Beginner

Quoted from "Gladia"

Hello,

Ticket numbers i was aware of were push forward again. Opening a new ticket can be confusing for the support team.

Again, i would like to point out that it may be a confusion between different ways of connecting to the game and the website.
Open a new Browser so you can be sure that there is no ID already registered, and you'll have to manually log in. Then check those pages :
- This page tells you the email used to send your ticket : http://allods.my.com/en/user
- Check this page too to see your tickets, and confirm that you are using the same account on forum and my.com portal : http://support.my.com/games/tickets/
- Be sure to use the exact same email and password to log into the Allods Online launcher (not your old account ID).

You can also clean Cache and Cookies from your browser to log in again to the website, to be sure you are using the good account.

Moderators can't do much more from now, i hope you'll recover your characters soon.

Hello,
I do not think I can be the problem because I am connected on the site / forum / game with the msm email and password then do not see how this can be conflicting data that if I intendi well what you said .

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17

Thursday, September 10th 2015, 2:05pm

Beginner

And another situation also I have already connected the account of a friend to see if I had not screwed up and I managed smoothly. = / .I do not know already what to do anymore

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18

Thursday, September 10th 2015, 3:01pm

Beginner

Thing is i even know my toon is in the data base i can add him as a friend also ive been waiting almost half a month for a corect answer been told 4 times already that my toon is transfered.Also i am using this account for transfere and anothert to send the ticked i said like 10 times that to the support they asnwerd me my old account is transfered to the email i gave them.

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19

Thursday, September 10th 2015, 3:10pm

Master